Field Service Engineer

2 days ago

Massachusetts USA, United States Gable Search Group Full time
Job Title: Field Service Technician

Location: Boston, Massachusetts

Salary: $65-75K plus bonus

Job Summary:

We are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the independent assembly, commissioning, inspection, repair, and troubleshooting of systems, both domestically and internationally.

Responsibilities:

  • Interface with customers and/or end-users, vendors, and contractors to ensure timely and effective resolution of technical issues.
  • Support in scheduling and coordinating the participation of vested parties at the site to inspect/witness the final installation of equipment and their participation in the execution of start-up and commissioning activities.
  • Coordinate internally to ensure a timely response to customer inquiries.
  • Troubleshoot PLCs, VFDs, and other automated equipment, onsite and remotely.
  • Repair equipment installed onsite at customer facilities, both warranty, and non-warranty claims.
  • Carry out routine inspections of existing system installations.
  • Take ownership regarding the correct implementation of the pre-commissioning activities in the mechanical, electrical, instrumentation, and automation disciplines, ensuring the quality of the work and of the quality of the reports.
  • Travel to the customer site to perform final commissioning and demonstrate equipment functions as per specifications to obtain customer acceptance.
  • Support the project team in ensuring all the mechanical, electrical, instrumentation, and automation punch list items are cleared and signed-off as per project requirements.
  • Participate in project and construction meetings, as required.
  • Ability to prepare and provide technical training to the end-user operators and/or maintenance personnel.
  • As a trouble-shooter, you will go on-site in the event of technical issues, analyze and eliminate faults, and will be available on-site for our customers in case of subsequent technical queries.
  • Independently coordinates with customers and/or end-users all details of site visits prior to departure.
  • Independently coordinates all travel arrangements (airfare, lodging, ground transportation, etc.).
  • Provides direct technical support of customers, contractors, sales, and engineering for testing and field service activities.

Requirements:

  • 5 years in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (both domestic and international travel)
  • Ability to write trip reports, return material authorizations, test reports, and corrective action reports
  • Knowledge of PLC's highly preferred
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Must be able to work in a Windows environment and be proficient with Word, Excel, and PowerPoint
  • Must have a clean driving record
  • Must not be afraid of heights

Preferred Qualifications:

  • Experience in the use of PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity required. Siemens, ABB, and TMEiC platform(s) experience are highly preferred.
  • Must currently hold or be able to obtain a valid passport (with proper documentation to travel into and outside of the United States)

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