Field Service Engineer
2 days ago
Location: Boston, Massachusetts
Salary: $65-75K plus bonus
Job Summary:
We are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the independent assembly, commissioning, inspection, repair, and troubleshooting of systems, both domestically and internationally.
Responsibilities:
- Interface with customers and/or end-users, vendors, and contractors to ensure timely and effective resolution of technical issues.
- Support in scheduling and coordinating the participation of vested parties at the site to inspect/witness the final installation of equipment and their participation in the execution of start-up and commissioning activities.
- Coordinate internally to ensure a timely response to customer inquiries.
- Troubleshoot PLCs, VFDs, and other automated equipment, onsite and remotely.
- Repair equipment installed onsite at customer facilities, both warranty, and non-warranty claims.
- Carry out routine inspections of existing system installations.
- Take ownership regarding the correct implementation of the pre-commissioning activities in the mechanical, electrical, instrumentation, and automation disciplines, ensuring the quality of the work and of the quality of the reports.
- Travel to the customer site to perform final commissioning and demonstrate equipment functions as per specifications to obtain customer acceptance.
- Support the project team in ensuring all the mechanical, electrical, instrumentation, and automation punch list items are cleared and signed-off as per project requirements.
- Participate in project and construction meetings, as required.
- Ability to prepare and provide technical training to the end-user operators and/or maintenance personnel.
- As a trouble-shooter, you will go on-site in the event of technical issues, analyze and eliminate faults, and will be available on-site for our customers in case of subsequent technical queries.
- Independently coordinates with customers and/or end-users all details of site visits prior to departure.
- Independently coordinates all travel arrangements (airfare, lodging, ground transportation, etc.).
- Provides direct technical support of customers, contractors, sales, and engineering for testing and field service activities.
Requirements:
- 5 years in a Field Service role with decision-making responsibility
- Electronics or Electrical certificate or degree
- Ability to travel 70% of the time (both domestic and international travel)
- Ability to write trip reports, return material authorizations, test reports, and corrective action reports
- Knowledge of PLC's highly preferred
- Ability to read, understand, and troubleshoot systems using electrical schematics
- Must be able to work in a Windows environment and be proficient with Word, Excel, and PowerPoint
- Must have a clean driving record
- Must not be afraid of heights
Preferred Qualifications:
- Experience in the use of PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity required. Siemens, ABB, and TMEiC platform(s) experience are highly preferred.
- Must currently hold or be able to obtain a valid passport (with proper documentation to travel into and outside of the United States)
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