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Healthcare Customer Service Specialist

2 months ago

Pensacola, Florida, United States Forefront Dermatology Full time
Position Overview

We are seeking a dedicated Patient Service Representative for our dermatology clinic. This role is essential for ensuring a smooth patient experience in a dynamic healthcare environment.

Role Summary
The Patient Service Representative plays a vital role in managing the patient check-in process, updating patient records, handling a multi-line phone system, and maintaining medical documentation. Responsibilities also include the collection of co-pays and cash payments.

Benefits
We offer a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Health Savings Account with a $500 matching contribution
  • Paid time off and holiday pay
  • Company-paid life insurance and long-term disability (for full-time employees)
  • Access to voluntary short-term disability insurance (for full-time employees)
  • Additional life insurance options
  • Eligibility for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian
  • 401K plan with employer contributions
  • Profit-sharing opportunities
  • Employee discounts
  • And much more
Key Responsibilities

Essential Duties
  • Conducts opening and closing procedures for the clinic
  • Welcomes patients, verifies appointments, and checks insurance details
  • Scans and uploads documents into the electronic health record system
  • Maintains cleanliness and organization of the waiting area and reception desk
  • Monitors appointment schedules for changes and updates
  • Schedules follow-up appointments as necessary
  • Responds to tasks within the electronic health record system
  • Orders and manages clinic office supplies
  • Handles sales and inventory of cosmetic products
  • Distributes incoming mail
  • Prepares for the next day's scheduled appointments
Qualifications

Education
A high school diploma or equivalent is required.

Knowledge, Skills & Abilities
  • 1-2 years of relevant experience in a medical office or similar setting is preferred
  • Proficient in basic computer operations
  • Ability to quickly learn new software applications
  • Excellent customer service, communication, and organizational skills
  • Competence in operating standard office equipment
  • Typing speed of at least 40 words per minute is preferred
  • Strong attention to detail
  • Ability to manage multiple tasks, prioritize effectively, and work collaboratively
  • Willingness to accept constructive feedback from supervisors
  • Professional appearance and demeanor at all times
  • Friendly, tactful, and polite interaction with patients
  • Commitment to maintaining confidentiality of sensitive information