Customer Service Representative

9 hours ago


Pensacola, Florida, United States R1 RCM Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. in the Emergency Department. As a key member of our patient registration team, you will play a vital role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Collect and accurately enter patient and insurance information into our computer systems
  • Work effectively in a fast-paced environment, often on your feet, to assist patients with their registration
  • Build rapport with patients and provide exceptional customer service, addressing their fears, concerns, and questions
  • Collaborate with clinicians to ensure seamless registration processes
  • Stay up-to-date on all vaccinations, including COVID-19 and annual flu shot, and pass a background check prior to hire
Requirements
  • High School diploma or equivalent required
  • No prior experience in healthcare necessary, as we provide comprehensive training
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong typing skills and comfort working with technology
About R1 RCM Inc.

We are committed to promoting diversity, equity, and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.



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