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Senior Vice President of Business Operations

2 months ago

Chicago, Illinois, United States Braze Full time

About Us

At Braze, we pride ourselves on our exceptional team. Our culture is built on approachability, kindness, and a shared passion for excellence.

We are committed to fostering an environment where high standards are the norm, teamwork is championed, and work-life balance is prioritized as we navigate our global growth and pursue equity and opportunity both within and outside our organization.

To thrive in this environment, you must be ready to set ambitious goals for yourself and your colleagues. We believe there is always a way to contribute: embracing autonomy, taking accountability, and welcoming diverse perspectives are crucial to our ongoing success. Our innate curiosity and willingness to share our varied interests enrich our culture and create a vibrant workplace.

If you are motivated to tackle exciting challenges and possess a proactive mindset in the face of change, you will be empowered to make a significant impact alongside a dedicated and passionate team.

Key Responsibilities

  • Strategic Vision: Formulate and implement a holistic strategy for the organization’s business systems, ensuring alignment with technological initiatives and overarching business goals.
  • System Deployment and Integration: Oversee the assessment, selection, and deployment of business systems, guaranteeing smooth integration with current infrastructure and applications.
  • Process Enhancement: Identify and implement opportunities to optimize business processes and workflows through technology, automation, and industry best practices.
  • Collaborative Engagement: Partner with stakeholders across various departments, including finance, operations, sales, marketing, and IT, to comprehend their needs and ensure that business systems effectively address their requirements.
  • Vendor Oversight: Manage relationships with technology vendors and service providers, including contract negotiations, performance evaluations, and compliance with service level agreements.
  • Change Leadership: Facilitate organizational change by advocating for the adoption of new technologies and processes, providing user training and support, and nurturing a culture of innovation and continuous improvement.
  • Performance Evaluation: Establish key performance indicators (KPIs) and other relevant metrics to assess the effectiveness of business systems and monitor progress toward strategic objectives, delivering regular insights to senior leadership.
  • Risk Assessment: Identify potential risks and vulnerabilities associated with business systems, develop mitigation strategies, and ensure robust business continuity and disaster recovery plans are established.
  • Team Leadership: Build and mentor a high-performing team of business systems professionals, offering guidance, coaching, and opportunities for professional growth.

Qualifications

  • Bachelor's degree in business administration, information technology, computer science, or a related discipline; an MBA or advanced degree is preferred.
  • Over 10 years of demonstrated experience in a senior leadership capacity overseeing business systems, enterprise applications, or IT operations.
  • Strong grasp of business processes, operations management, and project management methodologies.
  • Proven ability to devise and execute strategic plans, drive organizational change, and achieve measurable outcomes.
  • Exceptional communication and interpersonal skills, with the capacity to build relationships, influence stakeholders, and collaborate effectively across all organizational levels.
  • Solid knowledge of enterprise software systems, including CRM (Salesforce), and other business applications such as Gong, Outreach, and ZoomInfo.
  • Familiarity with emerging technologies and trends in business systems, including cloud computing, data analytics, AI, and automation.
  • Experience in managing budgets, vendor relationships, and complex technology projects.
  • Certifications such as PMP, ITIL, or Six Sigma are advantageous.

Compensation and Benefits

The compensation for this role is competitive and may include equity options. Braze provides a comprehensive Total Rewards package that encompasses various benefits, including retirement plans, flexible paid time off, and comprehensive health coverage.

We are committed to creating an inclusive environment that supports work-life harmony, professional development, and community engagement opportunities.

Equal Opportunity Employer

Braze is dedicated to fostering equitable growth and opportunities within our organization and beyond. We strive to ensure that our recruiting practices are fair, accessible, and inclusive for all candidates.