Customer Experience Specialist

3 weeks ago


New Orleans, Louisiana, United States PosiGen Full time
Job Overview
We are seeking a highly skilled Customer Experience Specialist to join our team at PosiGen. As a key member of our customer service department, you will play a vital role in ensuring that our customers receive exceptional support and service.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries regarding PosiGen contractual obligations, system performance, and maintenance.
  • Handle incoming and outbound calls to customers with professionalism and poise.
  • Maintain compliance with regulatory and Company policies at all times.
  • Deliver a consistent and professional level of service to meet revenue targets and call objectives.

The ideal candidate will possess excellent communication skills, be able to work independently, and prioritize workload effectively. A strong ability to empathize with customers, combined with persistence and self-motivation, is essential for success in this role.



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