Customer Service Representative

2 weeks ago


Columbia, Missouri, United States Alexander Forrest Full time
About Us

Alexander Forrest Investments is a mid-sized, multifamily real-estate management company based in Columbia, MO. With over 60 properties in 15 states, we're committed to delivering exceptional results and exceeding client expectations.

Job Summary

We're seeking a highly skilled and charismatic Customer Service Specialist to join our team. As a key member of our Customer Support & Success Team, you'll be responsible for resolving customer queries, collaborating with our staff to ensure prompt issue resolution, and communicating directly with property owners and stakeholders.

Key Responsibilities
  • Receipt and tracking of owner and client issues
  • Drive resolution of issues with other AFI team members
  • Communication with owners directly regarding submitted queries
  • Creation of standard operating procedures regarding resolution of FAQs
  • Training of other staff as needed to drive timely response and resolution
Requirements
  • Previous experience in customer service and management
  • Extreme attention to detail
  • Natural desire to resolve issues with urgency
  • College education preferred
  • Must be willing to complete pre-employment drug test and background screening
Equal Opportunity Employer

Alexander Forrest Investments, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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