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Technical Support Associate

2 months ago

Austin, Texas, United States InvestNext Full time
Become a Key Player as a Product Support Specialist at InvestNext

At InvestNext, we recognize that real estate transcends mere investment; it is a vital component of our communities and a foundation for future growth. Our mission is to equip tomorrow's real estate investors with deep insights into their portfolio performance while being conscious of their impact on the communities they engage with.

InvestNext is committed to democratizing real estate investment, empowering investors to make meaningful contributions to the areas they invest in.

About InvestNext

Through extensive analysis of industry challenges, we have developed solutions that transform investment management obstacles into opportunities.

As a pioneer in the real estate investment sector, InvestNext offers innovative B2B SaaS solutions and professional services designed to support investors and real estate professionals. Our platform streamlines the investment process, enabling General Partners, Investor Relations teams, and real estate experts to manage portfolios, interact with investors, and facilitate capital raising and distribution. Acknowledged as a top performer by G2, we have gained the trust of prominent real estate syndications and investment firms globally.

The Role: Product Support Specialist

In this pivotal role, you will serve as the primary support contact for our clients, embodying our brand and gaining a comprehensive understanding of their needs within the real estate industry and the evolving array of products and services offered by InvestNext. This position requires a proactive approach to resolving complex issues, strong empathetic skills, and the ability to adapt to a fast-paced business environment. As part of a growing organization, you will be empowered to take ownership of your responsibilities and contribute to the development of the team, product, and company.

Your Responsibilities

  • Effectively manage the support inbox and optimize workflows to enhance response times
  • Engage with clients through multiple channels, including phone, email, chat, and video calls, selecting the most appropriate method based on their needs
  • Oversee customer satisfaction scores, proactively addressing concerns from dissatisfied clients
  • Monitor and respond to incoming customer feedback
  • Participate in team meetings to stay informed and discuss priorities and challenges
  • Resolve user issues and provide feedback to the product development team
  • Assist new clients in onboarding to the platform, offering training and support
  • Manage self-service customer resources, ensuring their relevance and effectiveness
  • Support the testing of newly launched features and create training materials to promote customer adoption

Benefits You'll Enjoy

  • Comprehensive medical, dental, and vision insurance with 99% employer coverage
  • Generous equity grant to foster a sense of ownership and participation in our success
  • 11 paid company-wide holidays each year
  • Flexible paid time off policy promoting work-life balance
  • 401k plan with a 100% employer match, up to 4% of annual salary
  • Fully remote work environment
  • Opportunities for occasional travel to connect with the team, including company-wide events
  • Monthly wellness and workspace budget to support your well-being
  • 16 weeks of paid parental leave
  • Choice of laptop provided

InvestNext is an equal opportunity employer that values diversity and is committed to creating an inclusive workplace for all employees.

Salary Details

We are dedicated to fair compensation, transparency, and equal opportunities for career advancement, offering a salary range of $50,000 - $70,000 per year for this position. Final compensation will be competitive within the market and based on your experience and role responsibilities.

Join us at InvestNext and contribute to a dynamic team that is reshaping the real estate investment landscape.