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Hotel Room Attendant

2 months ago

Asheville, North Carolina, United States Crestline Hotels and Resorts Full time

Job Summary:

The Housekeeper will perform a variety of cleaning duties to maintain the cleanliness and organization of guest rooms and common areas in a hotel setting. This role requires attention to detail, strong work ethic, and ability to work independently.

Key Responsibilities:

  • Cleaning and Maintenance:
    • Clean and disinfect guest rooms, including bathrooms and kitchens.
    • Make beds, change linens, and replenish towels.
    • Empty trash and recyclables, and transport them to designated areas.
    • Restock supplies, such as toiletries and cleaning products.
  • Housekeeping Operations:
    • Operate housekeeping equipment, such as vacuum cleaners and carpet shampooers.
    • Use carts and dollies to transport linens, supplies, and equipment.
    • Participate in deep cleaning projects, such as cleaning carpets and upholstered furniture.
  • Guest Services:
    • Provide excellent customer service to guests, responding to their needs and concerns.
    • Address guest complaints and resolve issues in a professional manner.
  • Teamwork and Communication:
    • Collaborate with housekeeping team members to achieve cleaning goals and deadlines.
    • Communicate effectively with other hotel staff, including front desk and maintenance personnel.

Requirements:

  • Education and Experience:
    • High school diploma or equivalent preferred.
    • No prior experience required, but a strong work ethic and attention to detail are essential.
  • Skills and Abilities:
    • Ability to lift and carry heavy objects, such as cleaning equipment and linens.
    • Strong communication and interpersonal skills.
    • Ability to work independently and as part of a team.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.