Member Services Representative

4 days ago


Springfield, Ohio, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities:
  • Provide exceptional customer service, making everyone feel comfortable and welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Requirements:
  • Exceptional customer service skills, ability to interact in a positive and professional way with members and co-workers.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR/AED certification within time frames required by the company.
Why Work at Planet Fitness?

Contribute to changing people's lives every day by helping us create a healthier Planet. Work alongside an amazing group of talented, dynamic professionals. Enjoy a range of benefits, including medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and more.



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