Luxury Sales Ambassador
2 months ago
At Neiman Marcus Group, we're seeking a talented Weekend Sales Associate to join our team. As a brand ambassador, you'll build genuine connections with customers, offer personalized styling advice, and maintain an organized and attractive store. Your role is to foster a positive, inclusive atmosphere and enhance the business through exceptional customer service.
Key Responsibilities:
- Proactively greet and welcome all clients throughout the store and within the department to initiate the experience and demonstrate willingness to assist.
- Engage customers while building an authentic connection and offering personalized styling.
- Demonstrate selling and service behaviors that develop deep and lasting customer relationships.
- Demonstrate timely follow-up and follow-through on customer requests and commitments.
- Promote store services and handle transactions smoothly.
- Assist customers where needed across various store areas, including the sales floor and fitting room.
- Educate self and client on merchandise, events, promotions, policy, and services.
- Drive loyalty by using product knowledge to enhance the customer experience.
- Demonstrate expert styling and brand knowledge, curious about all categories in the store.
- Operate as One House by assisting in operational tasks: actively maintain selling floor, fill in stock, process new receipts, clean fitting rooms, return merchandise back to other departments.
- Ensure audit compliance and Merchandise Protection Standards are met (such as will-call, hold policies, and credit compliance).
- Collaborate with store leaders and peers to meet goals and foster a positive team environment.
- Foster an environment of inclusivity and belonging amongst peers and clients by respecting and adapting to different styles and personalities.
- Maintain professionalism, follow work schedule, and adhere to personal presentation standards.
- Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
- Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
- Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb, with or without reasonable accommodation.
- Sales Associate or customer-focused experience (preferred).
- Bring a hospitality mindset when engaging with customers.
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
- Technology proficiency and ability to operate a point-of-sale system.
- Take initiative in making thoughtful decisions.
- Motivated and results-driven with a proven ability to set and achieve sales goals.
- Role may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
- We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
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