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Head of Deployment and Client Success

2 months ago

Atlanta, Georgia, United States NexTraq Full time
About the Role

NexTraq is seeking a highly skilled and experienced Senior Director of Deployment to join our team. As a key member of our North American Operations team, you will be responsible for creating and sustaining a robust deployment model to effectively manage the lifecycle and execution of large-scale installation projects.

This role requires strong leadership and project management skills, with the ability to guide, coach, and direct a team of project managers on a day-to-day basis. You will be responsible for formulating strategy, taking responsibility for achieving targets, and making decisions appropriate for your level.

Key Responsibilities
  • Oversee project managers guiding successful deployment projects.
  • Develop thorough project deployment templates to allow project managers to properly engage clients.
  • Develop standardized reporting and summaries of progress, issues, and roadblocks to effectively communicate to customers and internal stakeholders.
  • Build a project approach that spans departments and engages clients at a high level.
  • Manage/monitor team capacity and project time budgets to ensure efficiency across the team and its workload.
  • Support individual project managers with their annual and department objectives, ensuring they develop and grow each year.
  • Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
  • Maintain staff by recruiting, selecting, orientating, and training employees.
  • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results.
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Establish strategic goals by gathering pertinent business, financial, service, and operations information.
Requirements
  • Bachelor's degree in Business Management or relevant project management experience.
  • Minimum 5 years of experience managing large-scale projects of similar scope.
  • Dedicated and enthusiastic client-facing individual with broad-ranging experience in managing large-to-small scale projects from the initial requirements-gathering phase to completion.
  • Demonstrated ability to develop and implement detailed project plans to monitor and track project processes. Proficient in ensuring on-time deliverables by ensuring effective coordination of resources and manpower.
  • Proven record of leading and managing projects for full lifecycle.
  • Ability to implement project methodology and documents within a project.
  • Experience in controlling project stages and monitoring progress with the ability to use tolerances to benchmark and adapt stage targets.
  • Experience performing risk management activities to minimize project risks.
  • Proficient in Microsoft Excel or Google Sheets.
  • Excellent verbal and written communication skills.
  • Strong organizational and multi-tasking skills.
  • Problem-solving with attention to detail.
  • Must be team-oriented, fostering teamwork and collaboration.
  • Excellent workload and time management skills with the ability to meet tight deadlines.
  • Demonstrated leadership, performance management, and coaching skills.
  • Quality management and develop standards.
  • Ability to build internal relationships across different teams and business areas.
  • Salesforce experience a plus.