Technical Support Specialist
4 weeks ago
Job Description
Fusco Personnel, Inc. is seeking a skilled Support Center Engineer II to join our IT organization in the Capital Region, NY area. This is a full-time direct hire position, and the selected candidate will be required to work onsite in the office.
Duties & Responsibilities
- Provide technical support to clients via telephone, chat, email, or tickets, and troubleshoot issues efficiently.
- Document all relevant end-user information in the ticketing system.
- Offer support for users utilizing laptops, workstations, desktops, iOS, and Android devices.
- Provide connectivity support for user devices.
- Configure and install software for end-user devices such as laptops, workstations, and tablets.
- Support the systems and networks of customers.
- Utilize problem-solving and people skills to ensure swift resolutions to technical issues.
- Troubleshoot and diagnose error messages and failures.
- Provide Tier 1, Tier 2, and some Tier 3 support.
- Participate in 24-hour on-call support rotation.
Qualifications & Requirements
- Proven analytical and problem-solving abilities.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills.
- Ability to present technical terms in a user-friendly language.
- 2-5 years of experience in IT engineering.
- Bachelor's degree in computer science or a related field, or an equivalent combination of education and work experience.
- Desired: CompTIA A+, Network+ or equivalent certification.
Salary
- $55-73K
Fusco Personnel, Inc. takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.
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