Member Service Representative II

1 week ago


Jenkintown, Pennsylvania, United States TruMark Financial Full time
Job Title: Member Service Representative II

At TruMark Financial, we're seeking a highly skilled and motivated Member Service Representative II to join our team. As a key member of our Branch Operations team, you will be responsible for delivering exceptional member service and support to our customers.

Key Responsibilities:
  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Effectively communicate with members, both verbally and in writing, to ensure their understanding of our products and services.
  • Process transactions, including deposits, withdrawals, and loan applications, while maintaining accurate records and adhering to regulatory requirements.
  • Collaborate with colleagues to achieve sales and service goals, promoting a positive and supportive team environment.
  • Stay up-to-date with product knowledge and regulatory changes, ensuring compliance with all relevant laws and regulations.
  • Participate in ongoing training and development to enhance skills and knowledge, contributing to the growth and success of the team.
Requirements:
  • High school diploma or equivalent required; continuing education preferred.
  • Minimum 1 year of branch or equivalent experience in a financial institution.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks.
  • Basic knowledge of MS Office and ability to learn new software applications.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Flexible scheduling and work-life balance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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