Patient Service Representative
1 week ago
Job Summary:
We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.
Key Responsibilities:
- Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
- Schedule patient appointments in person or over the phone, ensuring that patients receive timely and convenient scheduling.
- Communicate effectively with patients, providers, and coworkers to ensure seamless coordination of care.
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
- Provide patients with pertinent information about their next appointment as they check out.
- Respond to requests for information from patients, providers, and coworkers in a timely and professional manner.
Requirements:
- High School Diploma or GED
- 1 year of front desk experience
Preferred Qualifications:
- 1 year of medical office experience
- 1 year of sales field experience
- Healthcare experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
About NovaCare Rehabilitation:
NovaCare Rehabilitation is committed to providing exceptional care and service to our patients. We are an equal-opportunity employer and welcome applications from qualified candidates who share our commitment to patient-centered care.
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