Financial Aid Advisor

6 days ago


New York, New York, United States The Buffalo News Full time

**Financial Aid Customer Service Representative**

**Job Summary**

The Financial Aid Customer Service Representative will provide exceptional customer service to students and families, ensuring a positive experience throughout the financial aid process. This role requires a high level of organization, adaptability, and technical skills to effectively communicate financial aid information and resolve student inquiries.

**Key Responsibilities**

  • Review financial aid packages and provide advisement to students and families on financial aid eligibility, types of student aid, and application procedures.
  • Develop and maintain knowledge of financial aid policies, procedures, and regulations.
  • Provide accurate and timely responses to student inquiries via phone, email, and in-person.
  • Collaborate with other departments to ensure seamless student support.
  • Stay up-to-date on changes in financial aid regulations and procedures.

**Requirements**

  • Associates degree required, Bachelor's degree preferred.
  • Not in default of a federal student loan.
  • Internet savvy with multiple browsers.
  • Familiar with Microsoft Office products.
  • Ability to work some overtime.

**What We Offer**

Bryant & Stratton College is an Equal Opportunity Employer, committed to providing a supportive and inclusive work environment.



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