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Business Systems Analyst
2 months ago
We are seeking a highly skilled Business Systems Analyst to join our Reporting, Analysis and Administration team at Blue Shield of California. As a key member of our team, you will play a critical role in supporting the design, development, and management of our Verint, Genesys, and Avaya platforms.
Key Responsibilities- Consult with stakeholders to understand business requirements and develop solutions to align information technology with business initiatives
- Lead complex data analysis, needs assessments, and cost/benefit analysis to inform technology decisions
- Develop or modify information systems to meet business needs, including analysis of user requirements and documentation of system scope and objectives
- Collaborate with IT teams, vendors, and business users to understand system requirements and business processes
- Analyze and troubleshoot technical issues related to our contact center platforms, ensuring minimal disruption to business operations
- Bachelor's degree or equivalent experience
- At least 7 years of prior relevant experience in supporting workforce management, contact center performance, or reporting and analytics
- Functional knowledge of contact center operations
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment
We offer a competitive salary range of $ to $ for this role, based on experience and location. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location, and current employee salaries for similar roles.