Business Systems Analyst
4 days ago
Blue Shield of California is seeking a highly skilled Business Systems Analyst to join our Reporting, Analysis and Administration team. As a key member of our team, you will be responsible for designing, developing, and managing Verint, Genesys, and Avaya platforms to support our business initiatives.
Key Responsibilities- Consult and lead complex data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
- Formulate and define complex systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
- Develop or modify information systems, including analysis of business and user needs, documenting requirements for complex or new systems
- Lead research, impact analysis, and determine the level of effort to complete requirements elicitation and defining the breakdown of tasks, resource loading, issue tracking, and resolution management
- Collaborate with business users, IT teams, and vendors to understand system requirements and business processes related to Verint, Genesys, and Avaya systems
- Analyze, troubleshoot, and resolve technical issues and incidents related to our contact center platforms, ensuring minimal disruption to business operations
- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience in supporting workforce management, contact center performance, or reporting and analytics
- Functional knowledge of contact center operations
- Superb communication skills with the ability to provide both verbal and written instruction to a wide audience
- Knowledge of Verint Forecasting & Scheduling, Performance Management, and DPA is required
- Knowledge of Avaya or Genesys call routing highly desired
Blue Shield salaries are based on a variety of factors, including the candidate's experience, location, and current employee salaries for similar roles. The pay range for this role is $ to $ for California.
-
Business Systems Analyst
4 weeks ago
Long Beach, California, United States Blue Shield of California Full timeAbout the RoleWe are seeking a highly skilled Business Systems Analyst to join our Reporting, Analysis and Administration team at Blue Shield of California. As a key member of our team, you will play a critical role in supporting the design, development, and management of our Verint, Genesys, and Avaya platforms.Key ResponsibilitiesConsult with stakeholders...
-
Senior Business Systems Analyst
3 days ago
Long Beach, California, United States ShiftCode Analytics Full timeJob Title: Senior Business Systems AnalystWe are seeking a highly skilled Senior Business Systems Analyst to join our team at ShiftCode Analytics. As a key member of our team, you will be responsible for performing business process analysis, business/system requirements analysis, user support, user documentation, testing, and training.Key...
-
Business Systems Analyst
1 week ago
Long Beach, California, United States Blue Shield of California Full timeYour RoleAs a Business Systems Analyst, Consultant at Blue Shield of California, you will be part of the Reporting, Analysis and Administration team that supports the design, development, and management of Verint, Genesys and Avaya platforms. Your expertise will be crucial in providing business support and managing requirements deliverables.Your WorkIn this...
-
Business Systems Analyst
4 weeks ago
Long Beach, California, United States Brighton-Best International Full timeBrighton-Best International, a leading master distributor of stainless and aluminum coils, sheets, plates, long products, tubes, and PVFs, is seeking a Junior Business Systems Analyst to join our team. As a key member of our organization, you will be responsible for identifying business problems, improving process efficiency, and formulating...
-
Business Systems Director
7 days ago
Long Beach, California, United States Laserfiche Full timeAbout the RoleLaserfiche is seeking a highly skilled Business Systems Director to lead the design, implementation, and ongoing system management for global finance system solutions. The Director will play a crucial role in ensuring our systems are efficient, scalable, and aligned to meet our business objectives.Key ResponsibilitiesEvaluate current finance...
-
Business Systems Director, Finance
1 week ago
Long Beach, California, United States Laserfiche Full timeAbout the RoleLaserfiche is seeking a highly skilled Business Systems Director to lead the design, implementation, and ongoing system management for global finance system solutions. The Director will play a crucial role in ensuring our systems are efficient, scalable, and aligned to meet our business objectives.Key ResponsibilitiesAssess existing Finance...
-
Healthcare Business Analyst
3 weeks ago
Long Beach, California, United States 360 IT Professionals Full timeJob DescriptionAt 360 IT Professionals, we are seeking a skilled Healthcare Business Analyst to join our team. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency.Key Responsibilities:Conduct and facilitate sessions to develop and coordinate project requirements, specifications,...
-
Revenue Cycle Systems Analyst
4 weeks ago
Long Beach, California, United States Jobot Full timeAbout the RoleWe are seeking a highly skilled Revenue Cycle Applications Analyst to join our team at Jobot. As a key member of our team, you will be responsible for designing, developing, and implementing revenue cycle information systems to support our clients' business operations.Key ResponsibilitiesWork with external vendors, system owners, and community...
-
Business Systems Analyst
3 weeks ago
Avila Beach, California, United States Sedaa Full timeJob Title: Business AnalystJob location: DCPP IN AVILA BEACH, CA AREA (Onsite)** Description:**We are seeking a highly skilled Business Analyst to join our team at Sedaa. The ideal candidate will have a strong working knowledge of relevant Microsoft applications, including Visio, Power BI and/or Tableau.The Business Analyst will be responsible for creating...
-
Long Beach, California, United States Molina Healthcare Full timeJob SummaryMolina Healthcare is seeking a highly skilled Senior Business Analyst, Configuration Information Management to join our team. As a key member of our organization, you will be responsible for the accurate and timely implementation and maintenance of critical information on claims databases.Key ResponsibilitiesMaintain critical information on claims...
-
Business Systems Analyst
2 weeks ago
Avila Beach, California, United States inSync Staffing Full timeBusiness Analyst Job DescriptionAs a Business Analyst at inSync Staffing, you will play a key role in coordinating new processes and procedures with business architects, communication, and training teams to ensure proper training and development before rollout. You will work closely with the SM project team to proactively identify possible gaps in processes,...
-
Applications Systems Analyst
2 weeks ago
Long Beach, California, United States Dental Health Services Full timeJob OverviewWe are seeking a highly skilled Applications Systems Analyst to join our team at Dental Health Services. As a key member of our IT department, you will be responsible for providing ownership, operations, training, and maintenance of our selected software tools.Key ResponsibilitiesAct as the primary point of contact for all employees for assigned...
-
Staff Propulsion/Fluids Systems Analyst
2 weeks ago
Long Beach, California, United States Vast Full timeJob Title: Staff Propulsion/Fluids Systems AnalystVast is seeking a highly skilled Staff Propulsion/Fluids Systems Analyst to join our team. As a key member of our engineering team, you will be responsible for the development and analysis of propulsion and life support systems for our artificial-gravity human-rated space stations.Responsibilities:Perform...
-
Business Analyst
1 week ago
Newport Beach, California, United States Signature Estate & Investment Advisors, LLC Full timeJob Title: Business AnalystAt Signature Estate & Investment Advisors, LLC, we are seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in supporting the development and implementation of business strategies, processes, and systems.Key Responsibilities:Develop and maintain business requirements and...
-
Health Plan Business Analyst
3 weeks ago
Long Beach, California, United States HealthCHEC Full timeAbout SCAN Health PlanSCAN Health Plan is a not-for-profit organization dedicated to improving the health and well-being of older adults in the United States.With over 40 years of experience, SCAN has established itself as a leading expert in senior healthcare, serving more than 270,000 members in California, Arizona, and Nevada.Our team of talented...
-
HEDIS Business Analyst
3 weeks ago
Long Beach, California, United States Blue Shield of California Full timeAbout the RoleWe are seeking a highly skilled HEDIS Business Analyst to join our team at Blue Shield of California. As a key member of our Clinical Quality Analytics team, you will play a critical role in supporting the collection and validation of HEDIS supplemental data sources.Key ResponsibilitiesProvide operational support to the Supplemental Data Team,...
-
Staff Propulsion/Fluids Systems Analyst
3 weeks ago
Long Beach, California, United States Vast Full timeJob Title: Staff Propulsion/Fluids Systems AnalystVast is seeking a highly skilled Staff Propulsion/Fluids Systems Analyst to join our team in Long Beach. As a key member of our propulsion and life support systems team, you will be responsible for the development and analysis of propulsion, life support, and thermal control systems for our artificial-gravity...
-
HEDIS Business Analyst
3 weeks ago
Long Beach, California, United States Blue Shield of California Full timeYour RoleThis dynamic role supports the collection and validation of HEDIS supplemental data sources for Clinical Quality Analytics. The Business Analyst will be responsible for providing operational support to the Supplemental Data Team and maintaining communications and documentation amongst various stakeholders.Your WorkProvide ongoing support for HEDIS...
-
Senior Information Management Analyst
4 weeks ago
Long Beach, California, United States Molina Healthcare Full time{"Job Title": "Senior Information Management Analyst", "Job Summary": "At Molina Healthcare, we are seeking a highly skilled Senior Information Management Analyst to join our team. As a key member of our configuration team, you will be responsible for implementing and maintaining critical information on claims databases. Your expertise in configuration...
-
HEDIS Business Analyst
4 weeks ago
Long Beach, California, United States Blue Shield of California Full timeAbout the RoleThis dynamic role supports the collection and validation of HEDIS supplemental data sources for Clinical Quality Analytics. The Business Analyst will be responsible for providing operational support to the Supplemental Data Team and maintaining communications and documentation amongst various stakeholders. This role will also facilitate...