Collections and Account Specialist

3 days ago


Schenectady, New York, United States OneMain Financial Full time

OneMain Financial is the leader in offering nonprime customers responsible access to credit. We are dedicated to improving the financial well-being of hardworking Americans.

The Target base salary range for this role is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

As a Collections and Account Specialist, you will be responsible for high volume collections activities to achieve delinquency goals for an assigned branch. You will work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters.

This role requires excellent customer service skills with the ability to prioritize and manage multiple responsibilities. Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies is also required.

To succeed in this role, you should have:

  • A commitment to resolving customer delinquencies
  • An ability to work in a fast-paced environment
  • Excellent communication and negotiation skills

You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)


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