Credit Union Collections Agent

1 day ago


Schenectady, New York, United States Financial Center First Credit Union Full time
Job Title: Credit Union Collections Agent

We are seeking a highly skilled Credit Union Collections Agent to join our team at Financial Center First Credit Union.

**Job Summary:**

The successful candidate will be responsible for collecting delinquent accounts, providing exceptional customer service, and maintaining accurate records. If you have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

  • Collect assigned accounts by telephone, email, and mail correspondence.
  • Maintain thorough, accurate, and up-to-date activity reports on delinquent accounts.
  • Prepare and maintain records of collection activity on assigned accounts.
  • Research accounts to identify activities that may affect the status of a loan repayment.
  • Work with senior collectors to identify accounts that may require a loan hardship or loan rewrite.

Requirements:

  • Bachelor's degree preferred; high school diploma or equivalent required.
  • 1-3 years consumer loan collection experience preferred.
  • Strong communication skills, both oral and written.
  • Able to organize and prioritize multiple responsibilities in a fast-paced environment.
  • Familiarity with Microsoft Word and Excel.
  • Able to maintain strict confidentiality of information.
  • Detail-oriented and able to meet strict monthly deadlines.

Estimated Salary: $55,000 - $70,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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