Restaurant General Manager

2 weeks ago

Rockford, Illinois, United States Border Foods Full time
General Manager Job Description

As a General Manager at Border Foods, you will play a crucial role in driving the success of our restaurants. Your mission is to reinforce our CORE values, including Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

We are committed to creating a safe, welcoming, and supportive environment where our employees and guests can thrive. As a General Manager, you will be responsible for the operation of the entire restaurant, building a strong team, and consistently delivering great food and a friendly experience to our customers.

What We Offer
  • Competitive pay and bonus program
  • Education programs, including GED and Tuition Reimbursement
  • Scholarship opportunities
  • Medical/Dental/Vision benefits
  • Free food
  • Vacation Time (Paid Time Off), Sick, and Holiday Pay
  • Vacation Donation Program
  • Border Family Cares Program
  • Border Smiles Program
  • An incredible culture that encourages career growth and support
Core ValuesAccountability & Integrity
  • Consistently demonstrates integrity in actions and expectations
  • Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
  • Scheduling and deploying the Team correctly
  • Monitors the performance of each Team Member and hold them accountable for standards and expectations.
  • Ensures a quality customer experience by driving fast and friendly service
  • Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
  • Ensure health and safety standards are met
  • Adheres to all local, state, and federal laws and guidelines.
Family & Teamwork
  • Creates unity in the team by building cross functional relationships
  • Respond to Team Member questions and resolves employee issues in a timely manner.
  • Provide a restaurant that is a safe place for team members to work and customers to visit
  • Able to navigate challenging situations and provide appropriate guidance
  • Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
  • Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
  • Instills a recognition culture that creates a positive work environment
Excellence
  • Strategic planner creates short term and long-term strategies for restaurant success
  • Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
  • Sourcing, hiring, and developing excellent Team Members
  • Conducting New Hire orientation and developing the training plan for each new hire
  • Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
  • Demonstrates efficient labor control, inventory control, and waste management.
Empowerment
  • Builds the capabilities of their team while identifying teams' strengths and opportunities
  • Provides learning and development opportunities for all Team Members.
  • Offers guidance to Team Members regarding personal development opportunities and career path.
  • Consistently demonstrates active and timely coaching capabilities.
  • Seeks and shares ideas to help others succeed creating and leveraging tools, resources, and information that fosters personal and business growth.
  • Bringing others along, operationally, through use of tools.
Requirements
  • Minimum of three years restaurant or retail experience, or combined experience and education.
  • Experience with sales building, P&L statements, recruiting, and training.
  • Proven track record of successful hiring and retention.
  • Ability to work early morning, evenings, late night, weekends, and some holidays.
  • ServeSafe Certified
  • Must be at least 18 years of age.
  • Valid Driver's license and vehicle insurance.
  • High school diploma or equivalent.

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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