Transportation Operations Coordinator
22 hours ago
We are seeking a highly skilled Transportation Operations Coordinator to join our team at Transdev. As a key member of our operations team, you will be responsible for managing daily service, reviewing route performance, and providing exceptional customer support.
Key Responsibilities:
- Manage daily service by reviewing route performance and schedule adherence
- Provide customer support by responding to questions and concerns regarding customer trips
- Manage emergency situations for vehicle operators and act as liaison between the carrier and emergency services
- Assure all routes are filled as assigned and support bus operators by providing timely instructions and responses to requests for operational information
- Use computer system to retrieve and update scheduled information and reference material to quickly and accurately determine the best method to assist clients
Requirements:
- High School diploma or GED equivalent; Associates or Baccalaureate preferred
- Customer Service and/or Call-Center experience required
- Computer literacy and ability to use scheduling software
- Knowledge of basic and multi-task computer operation in a Windows environment
- Ability to communicate clearly, verbally and in writing, in the English language
- Ability to utilize a standard business telephone system for communication
- Must satisfactorily complete two-week training program
- Requires Previous Supervisory Experience
- Excellent phone demeanor and customer service skills
- Ability to work independently
- Ability to interact with interdepartmental personnel
- Positive attitude and sensitivity in dealing with disabled customers
- Excellent verbal, interpersonal, judgment and problem solving abilities
- Ability to perceive, react and communicate positively to needs of colleagues and customers
About Transdev
Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.
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