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Associate Director of Development Operations

1 month ago

Étreux, Hauts-de-France, United States Massachusetts General Hospital Full time
About the Role

The Associate Director of Development, Operations is a key member of the Development Office at Massachusetts General Hospital, responsible for managing key operational functions to support the department's mission. With a collaborative and service-oriented approach, this role identifies and implements innovative solutions to meet operational business needs, enhance productivity, and improve business practices.

Key Responsibilities
  • Strategically manage the department's hybrid work program, including developing guidelines, business processes, and related communications.
  • Oversee hoteling services, partnering with colleagues and institutional partners on related tech solutions.
  • Manage employee workspace assignments and department-wide space-related projects to ensure a welcoming work environment.
  • Identify and implement improvements through internal collaboration, conducting staff surveys as needed.
  • Stay informed and advise on trends and activities in hybrid work environments.
  • Oversee operations services handled by the coordinator, including office supplies, parking, ergonomic assessments, storage solutions, mail, and package management.
  • Proactively manage equipment inventories, leading upgrades and maintaining related data in close collaboration with the Development Coordinator.
  • Partner with colleagues and institutional departments to project manage the deployment of workplace productivity tools, such as cloud-based file management.
  • Project manage a planned intranet conversion in partnership with colleagues across the team and department, and serve as content manager for the Operations team sections.
  • Partner with program leaders to identify operational initiatives and practices to meet their business needs.
  • Collaborate with Talent Management on employee engagement, onboarding, and offboarding.
  • Partner with the Senior Director on the program's fiscal year business/operating planning and related reporting.
  • Analyze and measure business practices, driving initiatives that promote innovation, collaborating with stakeholders and subject-matter experts across the department.
  • Lead the department's safety processes, such as fire emergency drills and staff training.
  • Partner with colleagues to manage Operations data and reporting needs.
  • Build and maintain relationships with internal and external partners in related service roles.
  • Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods.
  • Take on other office-wide duties as needed.
Qualifications

This position requires 5-7 years of related experience and a bachelor's degree. Project management experience and the ability to thrive in a fast-paced hybrid work environment are strongly preferred.

The ideal candidate will possess the following skills, abilities, and competencies:

  • Creativity, strategic thinking, and resourcefulness.
  • Excellent attention to detail, communication, and writing skills.
  • Excellent organizational and project management skills.
  • Proficiency in workplace tech solutions, such as cloud-based collaboration and project management tools.
  • Command of Microsoft Office applications, including Microsoft Office 365 suite.
  • Awareness of personal work styles in self and others.
  • Adaptability and flexibility in a changing environment.
  • Ability to build relationships and work collaboratively with diverse audiences.
  • Good judgment and care in dealing with confidential information.
  • Ability to contribute to maintaining positive office morale, even in the face of high work volume and challenging periods.
About Us

Massachusetts General Hospital is one of the world's top academic medical centers, with a rich history of innovation and excellence. As a teaching hospital of Harvard Medical School, we are committed to advancing the field of medicine and improving patient care.

We are currently in the midst of our largest comprehensive fundraising effort, The Campaign for Mass General, which seeks to raise $3 billion in philanthropic funding. This campaign will enable us to continue our mission of delivering world-class care and advancing the field of medicine.

Why Join Our Team?

At Massachusetts General Hospital, we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development. We offer a competitive benefits package, including generous health care and retirement plans, as well as a range of professional development opportunities.

We are proud to be an Affirmative Action Employer and are committed to ensuring that all qualified applicants receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.