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Front Office Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Crescent Hotels & Resorts. As a key member of our hotel's management team, you will be responsible for overseeing the daily operations of the Front Office, ensuring exceptional customer service, and driving revenue growth.
Key Responsibilities- Manage the Front Office team, including supervising and training staff to ensure excellent service delivery and adherence to company policies and procedures.
- Develop and implement strategies to maximize revenue, improve customer satisfaction, and enhance the overall guest experience.
- Collaborate with other departments, such as Housekeeping and Food and Beverage, to ensure seamless operations and effective communication.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Participate in hotel committees and task forces to drive business growth and improve operational efficiency.
- Minimum two years of experience in a front office supervisory role or equivalent experience in hotel operations.
- Proven track record of driving revenue growth, improving customer satisfaction, and enhancing operational efficiency.
- Excellent leadership and communication skills, with the ability to motivate and train staff.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Proficiency in Windows, company-approved spreadsheets, and word processing software.
- Marriott experience preferred, but not required.
Crescent Hotels & Resorts offers a competitive compensation package, including health insurance benefits, 401(k), and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic work environment that encourages collaboration and innovation.
About UsCrescent Hotels & Resorts is a leading hospitality company that operates a portfolio of upscale hotels and resorts across the United States. We are committed to providing exceptional guest experiences, driving revenue growth, and fostering a culture of excellence and innovation.
