Service Desk Representative

3 weeks ago


Lee's Summit, Missouri, United States Alec Bray Insurance And Financial S Full time

Overview:

Alec Bray Insurance And Financial S is looking for a highly skilled Service Desk Representative to join our team. As a key member of our customer service department, you will play a crucial role in delivering outstanding support to our clients.

About the Job:

  • This position requires previous experience in customer service, sales, or related fields.
  • You must have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Providing product and service information, troubleshooting issues, and documenting customer interactions are key responsibilities of this role.

Key Responsibilities:

  • Handle customer inquiries and complaints in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services.
  • Foster strong relationships with clients to ensure long-term satisfaction.

Benefits:

  • An estimated salary of $60,000 - $80,000 per year, based on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Ongoing training and development opportunities.


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