Service Excellence Representative
4 days ago
Job Summary
">We are seeking a Service Excellence Representative to join our team. This role is ideal for a customer-focused individual who enjoys working in a fast-paced environment and providing excellent service to customers.
">Key Responsibilities:
">- Respond to customer inquiries and resolve complaints in a timely and professional manner.
- Schedule services and dispatch technicians as needed.
- Perform marketing functions to sell additional work and earn business.
- Manage administrative tasks including data entry, payment processing, and supply inventory.
- Cross-train in related positions as needed.
Requirements:
">- Previous customer service and sales experience preferred.
- Strong written and verbal communication skills.
- Computer literate with working knowledge of Microsoft Office and spreadsheet applications.
- Detail-oriented with strong data entry skills.
- Team player who can work independently.
Benefits:
">Our company offers a competitive compensation package, including a salary range of $16.00 - $20.00 per hour, as well as benefits such as a Simple IRA retirement plan with employer match and paid holidays.
">About Us
">Martinizing Cleaners is part of a global network of franchises that have consistently hired reliable, customer-focused team members who are both knowledgeable and skilled. Our franchisees value building relationships with clients and offer a competitive work environment with the ability to have more control over your earnings and your future.
">Disclaimer
">Please note that each independent Martinizing Cleaners franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation, and employment practices vary by location.
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