Transportation Operations Manager

2 days ago


Los Angeles, California, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a highly skilled Dispatch Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing road service assigned carriers, providing customer support, and managing emergency situations.

Key Responsibilities
  • Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
  • Manage emergency situations for vehicle operators, acting as liaison between the carrier and emergency services.
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Train and mentor other dispatchers as needed.
Requirements
  • High school diploma or equivalent; technical degree preferred.
  • 5-7 years of experience in a related field.
  • Excellent verbal and interpersonal skills.
  • Problem-solving and analytical abilities.
  • Excellent customer service skills.
About Us

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to providing a safe and inclusive work environment for all employees.



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