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Customer Support Associate

2 months ago

Cincinnati, Ohio, United States Pattern Promotions Full time
{"Job Title": "Customer Support Assistant", "Job Description": "About Us

At Pattern Promotions, we believe in empowering our collaborators to grow and succeed. Our company culture values dedication, collaboration, and a genuine commitment to our clients' objectives and outcomes.

Job Summary

We are seeking a highly skilled and customer-focused Customer Support Assistant to join our team. As a key member of our customer service department, you will provide exceptional support to our clients, helping to resolve issues, answer inquiries, and ensure a seamless customer experience.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information about our products and services
  • Troubleshoot and resolve customer issues or escalate them to the appropriate department
  • Maintain customer records by updating account information
  • Collaborate with team members to improve customer service processes
  • Monitor customer feedback and suggest ways to enhance the customer experience
  • Assist in the preparation of reports and analysis of customer support metrics
Qualifications
  • High school diploma or equivalent; a degree in a related field is a plus
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Ability to work efficiently in a fast-paced environment
  • Proficiency in MS Office and experience with customer support software
  • A positive attitude and a strong commitment to customer satisfaction
Benefits
  • Competitive weekly salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional growth and career advancement
  • Supportive and collaborative work environment
", "lang_code": "en-US"}