Crisis Support and Shelter Advocate

2 weeks ago

Milwaukee, Wisconsin, United States Sojourner Family Peace Center Full time

Crisis Support and Shelter Advocate

Part-time (16 hours), Shift: Tuesday, Thursday 4pm-12am


Sojourner Family Peace Center seeks committed and compassionate professionals dedicated to serving others and making a positive impact in the community.

If you are passionate about supporting survivors and collaborating with a diverse team, this position may be an excellent fit for you.


Core Values:
Respect. Diversity & Inclusion. Leadership & Accountability. Courage. Integrity.

Position Overview


Under the guidance of the Supervisor of Shelter Services or Supervisor of Hotline Services, the Crisis Support and Shelter Advocate is responsible for providing safety, support, advocacy, resources, and effective communication to both colleagues and guests in the shelter, as well as to callers and texters reaching out to the crisis hotline.

This role is vital for achieving optimal outcomes in crisis situations and requires strong communication, critical thinking, problem-solving, and de-escalation skills, with minimal supervision.

Benefits Offered

Competitive Compensation, $18.50/hour (additional $1.50 for bilingual candidates)

403B Retirement Plan with Generous Matching

Comprehensive Wellness Initiatives

Flexible Spending Accounts

Generous Paid Time Off Policy

On-site Therapy Dog visits twice a month

Employee Assistance Program

Optional Benefits through Colonial Life Insurance

Opportunities for Professional Development

Key Responsibilities

Shelter Duties

  • Safety: Maintain thorough knowledge of emergency protocols and safety procedures within the facility.
  • Communication: Ensure effective communication among guests, case management, and other departments while documenting guest needs, incidents, and concerns.
  • Documentation: Accurately complete and ensure proper documentation in the data management system.
Assist in gathering statistics, facilitating interdepartmental communication, and completing necessary reports.

  • Facilities: Conduct formal safety inspections of the shelter and its various spaces.
Ensure the shelter is clean, organized, and well-stocked at all times. Perform laundry duties as required and report any safety hazards or maintenance issues.

  • Community Living: Monitor and document assigned chores.
Support residents in maintaining cleanliness in shared areas and oversee ongoing activities within the shelter. Provide guidance and enforce house rules for residents.

  • Meals: Assist and orient Peace Dinner volunteers.
Help with meal preparations, set-ups, and clean-ups while ensuring a safe and orderly kitchen environment. Maintain required food safety certifications.

  • Support: Undertake additional tasks as assigned by the Shelter and Hotline Leadership team.
Collaborate with Shelter Program Coordinators and Lead Advocates to support residents effectively. Maintain knowledge of current referral sources and provide a supportive, non-judgmental environment.

  • Intakes/Outtakes: Conduct interviews and manage the intake process for new residents, as well as the outtake process for those departing.
Ensure timely data entry for all resident movements and maintain communication with the team.

Hotline Duties

  • Manage and document crisis calls, information requests, jail release inquiries, and law enforcement communications. Ensure client forms are reviewed and accurately entered into the data system.
  • Safety: Maintain comprehensive knowledge of emergency protocols.
  • Documentation: Ensure accurate and timely documentation in the data management system.
Assist in compiling statistics as needed.

  • Support: Stay informed about current referral sources and make appropriate referrals to other departments.
Provide a non-judgmental environment for residents.

Additional Responsibilities

  • Maintain a consistent work schedule and demonstrate regular attendance.
  • Adhere to agency policies and safety protocols.
  • Participate in all mandatory meetings and training sessions.
  • Exemplify the agency's Core Values in all interactions.
  • Perform other job-related duties and projects as assigned.

Required Qualifications

High School Diploma or GED. Experience working with clients in crisis or those who have experienced trauma. Knowledge of trauma-informed care practices, confidentiality, active listening, and documentation procedures.

Preferred Qualifications

Associate's or Bachelor's degree preferred. Experience with domestic violence issues and/or crisis hotline work is advantageous.

Minimum of two years of professional experience in advocacy, case management, food service, or a related field; or a combination of education and experience.

CPR certification is a plus.

Communication Skills

Ability to read and interpret documents such as safety protocols, logs, and policy manuals. Proficient in preparing safety plans, intake forms, charts, and correspondence.

Ability to communicate effectively with distressed callers, residents, and colleagues while completing required paperwork accurately and promptly.


Reasoning Ability

Ability to solve practical problems and navigate various concrete variables in situations with limited standardization.



Other Skills and Abilities


Requires proficiency in operating standard business equipment, including computers and relevant software, keyboards, calculators, telephones, FAX machines, photocopiers, etc.



Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While performing job duties, the employee is regularly required to sit and use hands for various tasks.

The employee frequently is required to talk or hear.

The employee may occasionally need to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds.

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Work Environment


The work environment characteristics described here are representative of those an employee may encounter while performing essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position is primarily office-based.

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