Assistant Manager

2 weeks ago


Westwood, Massachusetts, United States Knitwell Group Full time
About Us
At Knitwell Group, we're committed to empowering women to lead the lives they love. Our brand, Ann Taylor, embodies the spirit and confidence of American women, providing them with everything they need to feel inspired and motivated. Our effortlessly polished styles are thoughtfully designed to go anywhere, from the office to special occasions.

The Role
We're seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. As a store leader, you'll nurture relationships with customers and associates, inspiring and educating them to create genuine connections. You'll also use technology to provide customers with a seamless omnichannel shopping experience.

Your Impact
In this role, you'll have the opportunity to:
  • Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
  • Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
  • Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
  • Create an inclusive store environment for associates where everyone feels welcome and engaged.
  • Use tools and reporting to drive operational excellence and financial discipline.
  • Build productive relationships by listening, sharing ideas, and supporting the team.
What You'll Bring
  • 1+ year retail management experience (preferred)
  • A hospitality mindset when connecting with customers and associates
  • Technology proficiency and ability to operate a point-of-sale system
  • Strong business acumen and ability to implement action plans to drive results
  • Takes initiative in making thoughtful decisions
Benefits
  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
  • Support for your individual development plus opportunity for growth within our family of brands
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
  • Medical, dental, vision insurance, and 401(k)
  • Time off - paid time off and holidays
  • Incentive Bonus Program


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