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Member Account Representative

1 month ago

Chippewa Falls, Wisconsin, United States Royal Credit Union Full time
About the Role

Royal Credit Union is seeking a highly motivated and customer-focused Member Account Representative to join our team. As a Member Account Representative, you will be responsible for providing exceptional service to our members, processing transactions, and building relationships with our community.

Key Responsibilities
  • Accurately process member transactions, including opening new accounts, loans, and credit cards
  • Provide excellent customer service, resolving member inquiries in a timely and professional manner
  • Build relationships with members, providing personalized service and promoting Royal Credit Union's products and services
  • Support NPS initiatives by providing exceptional service and living Royal's Core Values
Requirements
  • High school diploma or equivalent
  • Good organizational skills and attention to detail
  • Strong written and verbal communication skills
  • Excellent time management skills and ability to work in a fast-paced environment
  • Basic skills using smartphones and tablets, and ability to demonstrate use of current technology
Preferred Qualifications
  • Previous customer service and cash handling experience
  • Previous experience working in a financial institution
What We Offer
  • Competitive hourly wage
  • Opportunity to work in a dynamic and growing organization
  • Professional development and training opportunities
  • Collaborative and supportive work environment