Customer Service Representative

1 month ago


Virginia Beach, Virginia, United States U-Haul Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the best possible experience with our products and services.

Key Responsibilities:

* Assist customers with U-Haul products and services, both in-person and over the phone
* Use U-Scan technology to manage rentals and inventory
* Move and hook up U-Haul trucks and trailers
* Clean and inspect equipment on the lot, including checking fluid levels
* Answer customer questions and educate them on our products and services
* Prepare rental invoices and accept equipment returned from rental

Requirements:

* Valid driver's license and ability to maintain a good driving record
* High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights. You may also be required to move equipment weighing a minimum of 50 pounds, assisted or unassisted.

Benefits:

* Career stability
* Opportunities for advancement
* Mindset App Reimbursement
* Gym Reimbursement Program
* Health insurance & Prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental & Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program

Why Work at U-Haul?

We are a company that values our employees and provides a supportive work environment. We offer a range of benefits and opportunities for advancement, making us a great place to start or continue your career.

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