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Program Coordinator

2 months ago

Palos Hills Illinois, United States Centers Full time
Job Summary

The Program Coordinator - Youth Services will provide high-quality programming for younger audiences and increase family involvement through summer camps, schools out camps, special events, and child care services. This role will also support building operations and assist with marketing efforts.

Key Responsibilities
  • Provide leadership and management of youth programs daily logistics, scheduling, billing, customer service, and sales
  • Process and audit all youth programming participant paperwork and add-on billing payments
  • Collaborate to identify Youth and Family markets, develop marketing strategies, and prepare marketing materials
  • Evaluate current program operations and make recommendations to improve
  • Develop and enforce policies and procedures for the program, department, and facility
  • Order and monitor equipment and supply inventory for program
  • Develop and maintain relationships with local schools, community organizations, and businesses to promote camp programs and attract participants
  • Assist with the development and creation of marketing strategies and initiatives to drive program enrollment
  • Assist with departmental marketing, advertising, and outreach operations; including but not limited to social media updates/maintenance, monthly members communications, and website maintenance
  • Serve as direct contact for parents, to answer questions and notify them of anything regarding their children, including but not limited to, behavior issues, incidents, accomplishments, etc.
  • Assure adherence to applicable ACA, state, local, client, or CENTERS standards
  • Prepare regular written communication, such as monthly/annual reports, facility usage reports, and sales reports as needed
  • Work with professional staff colleagues to develop programs targeted toward generating memberships
  • Manage budget, strategic planning, and assessment as it pertains to program
  • Staff Supervision
    • Hire, manage, train, and supervise part-time employees (camp counselors, program assistants, etc.)
    • Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll
  • Site-Specific Responsibilities
    • Responsible for attending campus and community special events, expos, etc. to help promote department offerings
    • Serve on various committees representing department for both client and CENTERS
Qualifications
  • Bachelor's degree or 4 or more years of work experience required
  • Experience working in early childhood education, youth and family programs, or summer camps
  • Previous supervisory experience preferred
  • Previous experience using facility member management software, such as ClubAutomation or RecAutomation, strongly preferred
  • Current American Red Cross CPR/AED/FA certification (or willing to obtain)
Work Environment and Physical Demands
  • On-site at client location
  • Office environment/fitness center environment
  • Non-smoking environment
  • Moderate to loud noise
  • Local, regional, and national travel as required
  • Some non-traditional hours required, including some early mornings or evenings and occasional weekend hours