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Senior Banking Operations Manager

4 weeks ago

The Villages, Florida, United States Fifth Third Bank, N.A. Full time
Leadership Development Program

At Fifth Third Bank, we're committed to helping our employees grow and develop their skills. Our Leadership Development Program is designed to equip you with the knowledge and expertise needed to succeed in a leadership role. As a Financial Center Manager Associate, you'll participate in a comprehensive onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. This program will provide you with a robust learning approach to prepare you for a Financial Center Manager role.

Key Responsibilities:

* Complete the FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification

* Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience

* Gain knowledge, demonstrate, and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide, and lead the team

* Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs

* Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support

* Learn how to source, develop, coach, and lead a team that reinforces our Core Values and business strategies

* Learn to cultivate a One Bank culture that proactively collaborates with business partners

* Participate in activities that benefit the communities we serve

* Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee

* Additional duties as assigned

Supervisory Responsibilities:

* Assist in providing employees timely, candid, and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments

Minimum Knowledge, Skills, and Abilities Required:

* College degree or two (2) or more years of leadership experience in a sales environment

* Ability to professionally represent Fifth Third Bank in verbal and written communication

* Capable of analyzing credit and financial information

* Ability to successfully execute and coach sales activities

* Exhibits business acumen

* Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration.

Working Conditions:

* Normal office environment

* Extended viewing of computer screens

* Periodic travel within the Bancorp footprint to attend meetings and/or training

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.