Restaurant Operations Director
4 weeks ago
Restaurant Operations Manager Job Description
This position is responsible for directing daily restaurant operations and assisting the General Manager. The ideal candidate will have a proven track record of managerial success in a fast-paced environment and possess strong leadership behaviors coupled with technical skills to drive the business forward financially while focusing on human capital.
Key Responsibilities:
- Provide an authentic experience that makes raving fans out of our guests.
- Operate a financially profitable restaurant business operation.
- Demonstrate financial comprehension of the location's budget and income statement.
- Successfully run a department and/or cost center.
- Execute established brand standards.
- Coordinate operations between departments in accordance with the organization's policies and applicable laws.
- Interview, hire, train, and supervise employees.
- Plan, assign, and direct the work of employees.
- Inspect and maintain proper uniform attire and appearance of employees.
- Conduct daily pre-shift meetings.
- Monitor employee scheduling.
- Appraise performance of employees.
- Address complaints and resolve problems to ensure employee and guest satisfaction.
- Teach/coach, discipline, and document employees who fail to meet standards to maintain a high-quality workforce.
- Work on the floor during opening hours; ability to perform duties of all personnel as necessary; maintains a clean, organized, and safe working environment.
- Ensure proper cash handling procedures in accordance with established cash control policies.
- Ensure all shift paperwork is complete and accurate.
- Monitor for consistent food and beverage presentation and quality.
- Assist in all food and beverage inventory, and menu planning and production.
- Attend client functions and designated parties to provide support, ensures guest satisfaction and promotes future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Attend/conduct all required meetings.
- Conduct periodic training sessions for employees.
- Maintain a low employee turnover rate and high morale.
- Perform all management duties in the absence of the General Manager.
- All other duties as assigned.
Requirements:
- Associate degree (A.A.) or equivalent from a two (2) year college or technical school; and/or two (2) years of experience in the hospitality industry with some management experience preferred.
- Adherence to health/safety, food safety and alcohol consumption regulations.
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