Restaurant Operations Director

4 weeks ago


The Villages, Florida, United States The Villages Full time

Restaurant Operations Manager Job Description

This position is responsible for directing daily restaurant operations and assisting the General Manager. The ideal candidate will have a proven track record of managerial success in a fast-paced environment and possess strong leadership behaviors coupled with technical skills to drive the business forward financially while focusing on human capital.

Key Responsibilities:

  • Provide an authentic experience that makes raving fans out of our guests.
  • Operate a financially profitable restaurant business operation.
  • Demonstrate financial comprehension of the location's budget and income statement.
  • Successfully run a department and/or cost center.
  • Execute established brand standards.
  • Coordinate operations between departments in accordance with the organization's policies and applicable laws.
  • Interview, hire, train, and supervise employees.
  • Plan, assign, and direct the work of employees.
  • Inspect and maintain proper uniform attire and appearance of employees.
  • Conduct daily pre-shift meetings.
  • Monitor employee scheduling.
  • Appraise performance of employees.
  • Address complaints and resolve problems to ensure employee and guest satisfaction.
  • Teach/coach, discipline, and document employees who fail to meet standards to maintain a high-quality workforce.
  • Work on the floor during opening hours; ability to perform duties of all personnel as necessary; maintains a clean, organized, and safe working environment.
  • Ensure proper cash handling procedures in accordance with established cash control policies.
  • Ensure all shift paperwork is complete and accurate.
  • Monitor for consistent food and beverage presentation and quality.
  • Assist in all food and beverage inventory, and menu planning and production.
  • Attend client functions and designated parties to provide support, ensures guest satisfaction and promotes future business.
  • Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
  • Attend/conduct all required meetings.
  • Conduct periodic training sessions for employees.
  • Maintain a low employee turnover rate and high morale.
  • Perform all management duties in the absence of the General Manager.
  • All other duties as assigned.

Requirements:

  • Associate degree (A.A.) or equivalent from a two (2) year college or technical school; and/or two (2) years of experience in the hospitality industry with some management experience preferred.
  • Adherence to health/safety, food safety and alcohol consumption regulations.


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