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Community Support Program Manager

2 months ago

Providence, Rhode Island, United States Providence Housing Authority Full time
Job Overview

Objective:

Oversee a comprehensive framework of programs and supportive services tailored for the residents of the Providence Housing Authority (PHA). The aim is to empower families to enhance their income, minimize reliance on welfare, and progress towards economic independence and housing stability. For elderly or disabled residents, the focus is on improving living conditions and facilitating aging in place.

Key Responsibilities:

  • Provide essential case management services, including resident intake, needs assessment, and referrals to suitable PHA and community partner programs.
  • Maintain a manageable caseload as established by the Department Director and funding sources.
  • Engage with residents to evaluate and identify their individual and family needs.
  • Create Individual Service Plans (ISPs) outlining both short- and long-term goals, ensuring documentation is maintained in a secure case management database.
  • Inform residents about available on-site programs and assist with their enrollment.
  • Conduct follow-ups with residents regarding their program participation.
  • Guide residents towards off-site community-based organization (CBO) programs as needed, assisting them in navigating related systems.
  • Implement systematic follow-ups and ongoing case management to monitor service utilization, track progress towards goals, and ensure resident satisfaction.
  • Assist with emergency service initiatives for residents as required.

Program Coordination:

  • Familiarize yourself with all available resources within the Resident Services Department and PHA.
  • Establish connections with local and state agencies and CBOs to identify resources for residents.
  • Develop and sustain partnerships with CBOs, collaborating with leadership to formalize service agreements for on-site programs.
  • Promote available programs and services to residents through various outreach methods.
  • Recruit residents for program participation using direct mail, door-to-door outreach, and informational presentations.
  • Act as the primary on-site contact for partner agencies, overseeing service delivery and acting as a liaison between residents and service providers.
  • Ensure quality and continuity of services by monitoring program delivery by both PHA and partner staff.

Reporting and Documentation:

  • Prepare written reports and statistical data for internal and external evaluations, including monthly and annual submissions.
  • Document program activities and events for newsletters and other publications as requested.
  • Collaborate effectively with the Resident Services Department and other PHA staff to enhance program services.
  • Participate in professional development training as required.
  • Represent the Resident Services Department on various committees and boards as assigned.

Qualifications:

  • Education: Bachelor's degree from an accredited institution in social work, psychology, health and human services, or a related field is required. Equivalent work experience may be considered in lieu of a degree.
  • Experience: 3-5 years of experience in program coordination for low-income individuals and families is required.
  • Skills: Bilingual abilities are essential; fluency in Spanish is a plus. Strong knowledge of relevant resources and agencies is necessary.
  • Interpersonal Skills: Excellent communication skills, both verbal and written, are crucial. Ability to work with diverse populations and manage multiple responsibilities is required.
  • Licenses: A valid driver's license is mandatory.
  • Confidentiality: Ability to maintain confidentiality in all assignments is essential.