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Client Service Associate

2 months ago

Schaumburg, Illinois, United States Prismhc Full time

Customer Care Representative

Prism Health Care Services

Location: Schaumburg, IL

As a full-time employee, you will have access to Health, Dental, Life Insurance, 401k, and generous Personal Time Off benefits. This role is ideal for individuals who enjoy engaging with customers.

JOB SUMMARY:

Under the supervision of the Branch Manager, this position is accountable for all customer service operations related to the seamless transition of care.

QUALIFICATIONS:

  • Experience in DME customer service is preferred.
  • Demonstrated success in customer service roles.
  • Comprehensive understanding of federal, state, and accrediting body regulations.
  • Ability to collaborate effectively with both internal and external stakeholders.
  • Strong teamwork and facilitation skills.
  • Capacity to work independently.
  • Clear knowledge of the various departments and revenue cycle roles within Fort Medical and Prism Health Care Services, Inc.
  • Exceptional oral and written communication, problem-solving, investigative, and analytical skills, along with strong listening and interpersonal abilities.

ESSENTIAL FUNCTIONS:

  • Promote company programs and services to designated referral sources.
  • Support the mission, vision, and strategic objectives of the organization.
  • Respond to customer inquiries with courtesy and respect.
  • Engage with customers and inquiries in a manner that reflects ownership.
  • Deliver high levels of customer care and responsiveness.
  • Maintain extensive product knowledge and understanding.
  • Accurately and efficiently process all sales transactions, including cash, check, or credit card payments.
  • Ensure a clean retail environment and maintain appropriate stock levels.
  • Assist with patient discharge and equipment fitting to ensure a comprehensive transition of care.
  • Collaborate with Quality Assurance to verify that referral details are complete and accurate prior to delivery and patient education.
  • Build and nurture positive relationships with referral sources, providing education on medical equipment qualifications and policy updates.
  • Handle incoming patient and referral calls; verify all information and utilize appropriate forms.
  • Refer troubleshooting inquiries to the relevant department as necessary.
  • Maintain organized patient files by filing all related documents.
  • Report any patient or referral-related issues to the Branch Manager promptly.
  • Communicate essential information to Delivery Technicians or the Branch Manager as required.
  • Receive necessary paperwork and prescriptions as mandated.
  • Participate in in-service training as needed.
  • Resolve customer complaints by investigating issues and making recommendations to executive leadership.
  • Contribute to team efforts by achieving related results as needed.
  • Meet monthly and quarterly productivity targets.
  • Interact in strict compliance with HIPAA regulations and related company policies.
  • Perform other related duties as assigned.