Senior Client Service Representative

2 weeks ago

Schaumburg, Illinois, United States Marsh & McLennan Companies Full time
About Marsh McLennan Agency Midwest

Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. Our team is consistently recognized as a top workplace, attracting and retaining our insurance talent by rewarding expertise and investing in career development. We foster a highly productive and results-driven working environment that empowers our colleagues to excel.

Job Summary

We are seeking a Senior Client Service Representative to join our team. The successful candidate will be a team-oriented person with a passion for delivering exceptional customer service daily. They will perform transactions and tasks essential to managing efficient insurance, benefit and/or risk management programs. The Senior Client Service Representative will execute policy and plan changes, provide evidence of insurance, and help to create proposals that exhibit complex programs in more easily understood and comparative formats.

Key Responsibilities
  • Support Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute MMA Midwest service strategy for each client, designed to create measurable value and efficiencies in their businesses
  • Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
  • Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email, and in-person meetings
  • Leverages insurance knowledge and communication skills to explain coverage terms, program updates, and other items to clients as needed
  • Works with internal departments to ensure cohesiveness and timeliness of service execution
  • Manages time effectively to prioritize workload, client service requests, and service parameters on business process
Requirements
  • Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
Preferred Qualifications
  • BS/BA in Business, Insurance, or related field
  • Intermediate skill level in Microsoft Office Suite
About Working at Marsh McLennan Agency Midwest

We are a great place to work, a great place to perk. Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune, and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

  • Medical, dental, vision, 401K benefits, and more
  • The flexibility to work at home or an office
  • A paid day off to volunteer and company-organized volunteer events
  • Up to $1,000 per year in matching charitable donations
  • Up to $750 per year in wellness rewards
  • A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences, and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

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