Hospital Liaison Specialist

3 weeks ago


Étreux, Hauts-de-France, United States Boston Children's Hospital Full time
Job Summary: We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our department, you will be responsible for providing exceptional customer service and administrative support to our patients, families, and staff. If you have a passion for delivering excellent customer experiences and working in a fast-paced healthcare environment, we encourage you to apply for this exciting opportunity.

About the Job: The Patient Experience Representative I role involves providing positive and effective customer service, greeting and directing patients, families, and visitors, registering new patients, maintaining accurate patient records, processing insurance/payment information, coordinating scheduling and workflow, and performing administrative tasks such as data entry, typing, and proofreading correspondence. You will also be responsible for utilizing office technology, including phone systems, email, and clinical applications. Our ideal candidate is highly organized, able to multitask, and has excellent communication and interpersonal skills.

Responsibilities:
  • Provide positive and effective customer service that supports departmental and hospital operations.
  • Greet, screen, and direct patients, families, and visitors.
  • Register new patients upon arrival.
  • Maintain accurate patient records and process insurance/payment information.
  • Coordinate scheduling and workflow to optimize resource utilization and patient experience.
  • Perform administrative tasks, including data entry, typing, and proofreading correspondence.


Requirements:
  • High School Diploma/GED required.
  • Previous customer service and/or administrative experience preferred.
  • Basic computer skills and ability to learn hospital software.
  • Effective communication and interpersonal skills.
  • Ability to work with diverse internal and external constituencies.


Compensation and Benefits: Boston Children's Hospital offers competitive compensation ($52,000 - $62,000 per year) and a comprehensive benefits package, including flexible schedules, health insurance, paid time off, retirement savings plan, and tuition reimbursement.

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