Patient Service Representative

6 days ago

Bedford, Massachusetts, United States LogixHealth Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at LogixHealth. As a Patient Service Representative, you will play a critical role in providing exceptional service to our patients and clients.

Key Responsibilities
  • Answer a high volume of calls from patients and provide a high level of customer service while maintaining a satisfactory response rate according to company standards.
  • Retrieve voice messages from the mailbox and return patient calls within 24 hours. Research inquiries as needed.
  • Respond to patient requests by telephone, fax, or email; review requests, provide information requested, or determine who can best provide appropriate information and route the request to the proper person.
  • Provide patients with their claim balance as requested.
  • Update patient insurance information in the system and then re-bill to the new insurance carrier. If requested, update patient address in the system.
  • Perform daily mailings of letters to patients and HCFA claim forms.
Requirements
  • High School Diploma or equivalent combination of education and experience.
  • Prior MS Office experience, including proficiency with Excel and Word, data entry, demonstrated ability to use the appropriate data collection software, and internet software experience required.
  • One to two years related call center experience preferred; customer service experience required.
Preferred Qualifications
  • Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database.
  • Pleasant telephone voice/manner.
  • Ability to add, subtract, multiply, and divide in all units of measure.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
  • Ability to write routine reports and correspondence.
  • Ability to communicate effectively with customers or fellow employees.
  • Ability to apply common sense understanding to carry out instructions.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Specific vision abilities required by this job include close vision.
  • Ability to sit for prolonged periods of time, use hands, talk, hear, and occasionally walk and reach with hands or arms.
  • Bilingual in English and Spanish desired.
Benefits

We offer a comprehensive benefits package including health, dental, and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center, and company-wide social events.

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