Customer Service Consultant

6 days ago


Grand Blanc, Michigan, United States Al Serra Auto Plaza Full time
About the Role

As a Service Advisor at Al Serra Auto Plaza, you will be responsible for delivering exceptional customer experiences by providing expert guidance on vehicle repairs and maintenance. Your passion for the automotive industry and commitment to excellence will make you a valuable asset to our team.

Key Responsibilities
  • Meet with customers to understand their vehicle needs and provide personalized solutions
  • Work closely with technicians to diagnose and repair vehicles, ensuring timely and cost-effective resolutions
  • Communicate effectively with customers, keeping them informed about repair progress and costs
  • Identify opportunities to upsell and cross-sell services, promoting customer loyalty and retention
  • Maintain a thorough knowledge of vehicle systems, technologies, and industry developments to stay ahead of the competition
Qualifications
  • ASE certification (level 2 or above) or equivalent experience
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and technicians
  • Excellent problem-solving and analytical skills, with the ability to diagnose complex issues
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
What We Offer
  • Competitive salary and benefits package, including health, dental, and vision insurance
  • Opportunities for career growth and professional development
  • Recognition and rewards for outstanding performance and contributions
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration


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