Customer Service Representative

1 day ago


Grand Blanc, Michigan, United States Wal-Mart Full time
Job Description
As a Member Specialist at Sam's Club, you will be responsible for ensuring the area of responsibility is maintained in accordance with Company policies and procedures. This includes handling returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and maintaining self-checkout areas. You will also provide member service by reviewing receipts, acknowledging members, and identifying their needs. Additionally, you will assist members with purchasing decisions, locate merchandise, and promote Sam's Club products and services. You will also secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.

Key Responsibilities include:
  • Maintaining the physical appearance of the store and ensuring that all merchandise is properly stocked and displayed.
  • Providing excellent customer service to members by responding promptly to their inquiries and resolving any issues or concerns they may have.
  • Assisting members with transactions, including processing payments, returns, refunds, and exchanges.


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