Senior Field Service Technician

1 day ago

Plymouth, Michigan, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a commitment to environmental stewardship.

Job Summary

The Field Service Technician will play a critical role in delivering exceptional customer experiences at our service locations. This individual will possess a unique blend of technical expertise and interpersonal skills, with a passion for adventure and a drive to protect the environment.

Key Responsibilities
  • Provide top-notch service support to internal and external customers at our service locations.
  • Collaborate with cross-functional teams to ensure seamless service operations.
  • Travel to locations as required to support service needs, including production plants.
  • Operate remotely until local service centers are established, if applicable.
  • Follow Rivian repair procedures with precision and attention to detail.
  • Perform diagnosis, repairs, installations, and inspections on vehicles with a focus on quality and safety.
  • Conduct road tests to ensure the quality of repairs.
  • Manage parts operations, including ordering, receiving, shipping, and inventory.
  • Stay up-to-date with technical skills and required training.
  • Support campaigns and containment initiatives.
  • Demonstrate high-level administrative experience through the use of Microsoft Office tools.
  • Maintain high-quality work and efficiency while working with minimal supervision.
  • Work collaboratively with a team spirit in a dynamic environment.
  • Provide service support to the field to support the Service organization.
  • Ability to perform duties and communicate with a high level of professionalism in a customer-facing environment.
  • Support, coach, and mentor other technicians as assigned.
  • Additional plant support, including travel, may be required depending on business needs.
Qualifications
  • HS Diploma or GED preferred.
  • Graduated from an accredited automotive repair school or equivalent vocation program preferred.
  • Extensive experience in HV diagnostic work.
  • 10 or more years' experience working on vehicle high voltage systems preferred.
  • Understanding of HVIL (High-Voltage Interface Language).

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