Senior Field Service Technician

1 week ago

Plymouth, Michigan, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. Our mission is to empower people to explore the world without limits, while protecting the environment for future generations.

Job Summary

We're seeking a highly skilled and experienced Field Service Technician to join our team. As a key member of our service organization, you'll be responsible for delivering exceptional customer experiences at our service locations. You'll work closely with our internal partners to assist with service needs, coordinate with our Service, Vehicle, and Delivery Operations, and Field Service Engineer teams.

Key Responsibilities
  • Support pre-production vehicle builds, including assisting cross-functional teams
  • Travel to locations to support as required until the local Service Center opens
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency without compromising quality and safety
  • Perform diagnosis, repairs, installations, and inspections on vehicles
  • Leverage strong understanding of schematics and diagrams to diagnose and resolve repair issues accurately and appropriately
  • Perform vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations such as parts ordering, receiving, shipping, and inventory
  • Utilize deep understanding of parts department process to ensure quality standards are met
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Demonstrate high-level administrative experience through the use of Microsoft Office tools
  • Maintain high-quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
  • Support, Coach, and Mentor other technicians as assigned
  • Additional plant support, including travel, may be required depending on business need
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school or equivalent vocation program preferred
  • Extensive experience in HV diagnostic work
  • 10 or more years' experience working on vehicle high voltage systems preferred
  • Understands HVIL (High-Voltage Integrated Lighting)

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