Caseworker I, SAF Call Center

1 month ago


Fort Sill, United States American Red Cross Full time
About the Role

The American Red Cross is seeking a highly skilled and compassionate Caseworker I to join our Service to the Armed Forces Hero Care Center team. As a Caseworker I, you will play a critical role in providing emergency assistance and support to military members and their families worldwide.

Key Responsibilities
  • Interview callers and coordinate requests for service, including recording client information and determining eligibility for American Red Cross services.
  • Perform related case activities, such as obtaining verifications, delivering messages, and coordinating case management services with other Red Cross units.
  • Compose and deliver emergency communication messages to domestic and overseas military locations.
  • Work in a fast-paced, dynamic environment, providing exceptional customer service and support to clients in distress.
Requirements
  • High School Diploma or equivalent required.
  • Minimum 3 years of related experience or equivalent combination of education and experience required.
  • Familiarity with medical terminology and military community required.
  • Strong communication skills, both written and verbal, and typing speed of 40 wpm or higher.
  • Ability to work in a team environment and provide excellent customer service.
Preferred Qualifications
  • Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database.
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret, and synthesize information from clients, staff, and management.
  • Ability to multi-task and shift focus as operational, service delivery, and staff needs demand.
About the American Red Cross

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education to individuals and communities in need. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

We offer a comprehensive benefits package, including medical, dental, and vision plans, health spending accounts, flexible spending accounts, PTO, holidays, 401(k) with 5% match, paid family leave, employee assistance, disability and insurance, and service awards and recognition.



  • Fort Sill, United States American Red Cross Full time

    WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day....


  • Fort Wayne, Indiana, United States American Red Cross Full time

    Job Description:We are seeking a highly skilled and dedicated Regional Program Specialist for Service to Armed Forces and International Services to join our team. As a key member of our organization, you will be responsible for delivering American Red Cross programs and services to meet the needs of United States military members, veterans, and their...


  • Fort Sill, United States American Red Cross Full time

    Meaningful Mission, Impactful WorkAs a Hero Care Center Caseworker at the American Red Cross, you will play a vital role in supporting military members and their families worldwide. Your dedication and compassion will make a tangible difference in the lives of those who serve and their loved ones.Key Responsibilities:Interview callers and coordinate requests...


  • Fort Sill, United States American Red Cross Full time

    About the RoleThe American Red Cross is seeking a highly skilled and compassionate Caseworker to join our Service to the Armed Forces Hero Care Center team. As a Caseworker, you will play a critical role in providing emergency assistance and support to military members and their families worldwide.Key ResponsibilitiesInterview callers and coordinate requests...


  • Fort Dix, New Jersey, United States American Red Cross Full time

    Job Description:The American Red Cross is seeking a Regional Program Specialist for Service to Armed Forces and International Services (SAF-IS) to support the delivery of programs and services to meet the needs of United States military members, veterans, and their families.This role will focus on supporting the delivery of International Services (IS) U.S....

  • Call Center Agent

    1 month ago


    Fort Lauderdale, United States Contact Center Hiring Full time

    Job DetailsJob Location Fort Lauderdale In Office - Fort Lauderdale, FL Salary Range $13.00 - $15.00 Hourly DescriptionCall Center Agent - In Fort Lauderdale, FL We are in the "People Business". What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to...


  • Fort Dix, Pemberton Township, NJ, USA, United States American Red Cross Full time

    Job Title: Regional Program SpecialistJoin the American Red Cross as a Regional Program Specialist and play a critical role in delivering humanitarian services to military members, veterans, and their families. As a member of our Service to Armed Forces (SAF) team, you will be responsible for managing volunteers, working with other Red Cross departments, and...


  • Fort Worth, United States MHMR Tarrant Full time

    Description I) Job Purpose The System Team Lead for Centralized Access, Crisis and Navigation supports the call center staff in their work connecting all callers to resources, services and addressing crisis needs in a trauma-informed and least restrictive manor. This role requires someone who is friendly, outgoing, detailed oriented, and has exceptional...


  • Fort Worth, United States MHMR Tarrant Full time

    Description I) Job Purpose The System Team Lead for Centralized Access, Crisis and Navigation supports the call center staff in their work connecting all callers to resources, services and addressing crisis needs in a trauma-informed and least restrictive manor. This role requires someone who is friendly, outgoing, detailed oriented, and has exceptional...

  • IT Call Center Agent

    5 months ago


    Fort Lauderdale, United States AIDS Healthcare Foundation Full time

    A IT Call Center Agent contributes to AHF by responding to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for end users. The analysts will work closely with other IT department personnel t IT, Call Center, Agent, Technical Support, Technology, Healthcare


  • Fort Lauderdale, United States Randstad North America, Inc. Full time

    Are you looking to help people? Do you have previous call center experience? Our client in Fort Lauderdale,33301 is looking to ramp up their staff to help support FEMA during this storm season. There is no set length of this assignment but it could b Call Center, Representative, Technology, Staffing


  • Fort Lauderdale, United States YMCA of South Florida Full time

    The Call Center Representative engages members and guests over the phone, responds to their needs, and promotes information on membership and programs. The individual in this role delivers excellent service to all members and program participants and contributes to member sales and retention efforts. Essential Functions / Job Duties:Maintain good relations...


  • Fort Worth, United States Dunham Jones Law Full time

    Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise. Are you a motivated individual with excellent communication skills? Dunham & Jones Law Firm is...


  • Fort Lauderdale, Florida, United States Contact Center Hiring Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our dynamic team at Contact Center Hiring. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone calls, emails, and live chat interactions.Key Responsibilities:Answering...


  • Fort Thomas, Kentucky, United States American Red Cross Full time

    Regional Program Manager Mobile Job DescriptionJob Summary: The American Red Cross is seeking a Regional Program Manager Mobile to support the Service to Armed Forces and International Services Division mission. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In...


  • Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full time

    Job Title: Call Center Operations ManagerProSolar Systems Caribbean is seeking a highly skilled Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing the day-to-day operations of our call center, ensuring optimal performance and continuous improvement in key performance...

  • Call Center Associate

    6 months ago


    Fort Smith, United States Perpetual Labor Sourcing Full time

    Position Title: Call Center Associate Position Location: Fort Smith, Ar Basic Job Description: Managing large amounts of inbound and outbound calls in a timely manner. Minimum Job Duties: Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling...


  • Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full time

    Job Title: Call Center Operations ManagerProSolar Systems Caribbean is seeking a highly skilled Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing the day-to-day operations of our call center, ensuring optimal performance and continuous improvement in key performance...


  • Fort Smith, Arkansas, United States Perpetual Labor Sourcing Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Associate at Perpetual Labor Sourcing. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.Key ResponsibilitiesManage Inbound and Outbound Calls:...


  • Fort Worth, Texas, United States CornerStone Staffing Full time

    Seeking a skilled and bilingual individual to join our team as a Medical Call Center Representative. In this role, you will provide exceptional customer service to our clients while working in a fast-paced call center environment.Key Responsibilities:Ensure accurate and timely service to all clientsDocument and update records as neededMake outbound calls to...