Mortgage Account Specialist
4 days ago
Job Description
Zillion Technologies is a global leader in business consulting and technology solutions that offer a wide range of services, including healthcare information systems and E-Remit software development.
We are looking for a highly skilled MORTGAGE ACCOUNT SPECIALIST to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.
About the Position
This is a remote position, which means you will have the flexibility to work from home and enjoy a better work-life balance.
The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.
Key Responsibilities
- Handle 80-120 inbound calls daily from customers who have questions, concerns, or need additional information regarding their mortgage accounts, hazard insurance, or additional property protection they have purchased.
- Show empathy while resolving customer issues and take the initiative to understand customer challenges and provide proactive solutions.
- Multitask using technology, including call handling, loan level review, and call documentation.
- Participate in special projects, assume new responsibilities, and adjust priorities as requested.
Requirements
- High School Diploma or GED
- Previous call center and customer service experience
- An eye for detail
- Excellent listening and written and verbal communication skills
- A drive to own customer problems and resolve them
- Adaptability and ability to work well in a fast-paced environment
Benefits
- $15.00 - $18.00 per hour DOE
- Health, Vision, Dental, 401K, Quarterly Bonus
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