Mortgage Account Specialist

4 days ago


Springfield, Illinois, United States Zillion Technologies Full time

Job Description

Zillion Technologies is a global leader in business consulting and technology solutions that offer a wide range of services, including healthcare information systems and E-Remit software development.

We are looking for a highly skilled MORTGAGE ACCOUNT SPECIALIST to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

About the Position

This is a remote position, which means you will have the flexibility to work from home and enjoy a better work-life balance.

The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.

Key Responsibilities

  • Handle 80-120 inbound calls daily from customers who have questions, concerns, or need additional information regarding their mortgage accounts, hazard insurance, or additional property protection they have purchased.
  • Show empathy while resolving customer issues and take the initiative to understand customer challenges and provide proactive solutions.
  • Multitask using technology, including call handling, loan level review, and call documentation.
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested.

Requirements

  • High School Diploma or GED
  • Previous call center and customer service experience
  • An eye for detail
  • Excellent listening and written and verbal communication skills
  • A drive to own customer problems and resolve them
  • Adaptability and ability to work well in a fast-paced environment

Benefits

  • $15.00 - $18.00 per hour DOE
  • Health, Vision, Dental, 401K, Quarterly Bonus


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