Training and Development Specialist

5 days ago


Atlanta Georgia, United States Networx Systems, Inc. Full time
Job Summary

We are seeking a highly skilled Training Specialist to join our team at Networx Systems, Inc. The ideal candidate will excel in one-on-one training, possess strong communication skills, and demonstrate a keen attention to detail.

Key Responsibilities:
  • Develop and conduct personalized training sessions for team members
  • Create and maintain comprehensive training materials and reports
  • Assess individual learning needs and adapt training methods accordingly
  • Listen to agent calls and give feedback to improve call quality and customer conversion rates
  • Grade agent calls using Quality Assurance guidelines
  • Provide timely and constructive feedback through daily assessments
  • Complete daily assessments of agents' progress and performance
  • Identify and address areas for improvement in agents' skills and knowledge
  • Escalate any issues or innovative ideas that arise during the training process
  • Monitor and evaluate training effectiveness, providing feedback for continuous improvement
Requirements:
  • Bachelor's degree in Education, Business, or a related field
  • 2+ years of experience in training and development
  • Former experience in a Quality Assurance or Quality Analyst position
  • Strong presentation and facilitation skills
  • Excellent communication and interpersonal abilities
  • Proficiency in instructional design and adult learning principles
  • Ability to assess training needs and evaluate the effectiveness of programs
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • FSA and HSA Options
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short-Term & Long-Term Disability
  • Training & Development
  • Work From Home Flexibility
  • Competitive pay and bonus


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