Servicing and Support Expert

4 days ago


Englewood, Colorado, United States S3 Shared Services Full time
Consumer Lease Servicing Specialist Job Summary

We are seeking a Consumer Lease Servicing Specialist to join our team at S3 Shared Services. The Consumer Lease Servicing Specialist will be responsible for processing consumer lease servicing requests while ensuring completeness, accuracy, timeliness, and quality member service. This includes maintaining existing member relationships, providing excellent member service, and efficiently handling operational activities.

Main Responsibilities:
  • Process and support all types of consumer loan maintenance requests within established guidelines, policies, and procedures related to account maintenance, transactions, and partner follow-up.
  • Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
  • Respond to all phone and email inquiries from internal credit union partners, third parties, and external members in a timely, courteous, and professional manner.
  • Research and resolve any lease servicing compliance issues.
  • Proactively strive to meet all agreed-upon SLAs.

Requirements & Qualifications:
  • 3 years of customer service experience required.
  • Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook) preferred.
  • Strong communication skills, both verbal and written.
  • Strong customer service skills with a high attention to detail.
  • Must be able to quickly adjust to shifting priorities and act with urgency.
  • Strong analytical skills required with a high degree of accuracy.
  • Aptitude to work independently as well as part of a team.
  • Ability to problem-solve and create out-of-the-box solutions.

Benefits:
  • Group medical, dental, and vision coverage insurance.
  • Generous Paid Time Off.
  • Up to 11 Paid Holidays Per Year.
  • 401(k) With Employer Match and Discretionary Contribution.
  • Employee Referral Program.
  • Wellness Programs.
  • Peer-to-Peer Recognition Program.
  • Salary range commensurate with experience: $45,000-$48,000 per year.


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