Recreation Experience Expert

5 days ago

Kissimmee, Florida, United States Marriott Full time
Job Summary

As a Recreation Experience Expert at Gaylord Hotels, you will serve as a key resource for all recreation activities facilitated on the property. Your primary responsibility will be to provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. You will also be responsible for encouraging, recruiting, registering, and scheduling guests to participate in recreation activities, promoting a fun and relaxing atmosphere for guests, and promoting the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Additionally, you will observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. You will also provide cashier services when working in facilities that include point of sales transactions, assist when hosting private functions within the recreation facilities with group activities and events, and be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. You will also provide assistance to injured guests until the arrival of emergency medical services, clean and maintain recreational facilities, equipment, and supplies, report accidents, injuries, and unsafe work conditions to manager, complete safety training and certifications, follow company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, protect company assets, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation, speak with others using clear and professional language, answer telephones using appropriate etiquette, develop and maintain positive working relationships with others, support team to reach common goals, process payments for rental equipment, recreation activities, facility rentals, or retail sales, comply with quality assurance expectations and standards, read and visually verify information in a variety of formats, visually inspect tools, equipment, or machines, enter and locate work-related information using computers and/or point of sale systems, stand, sit, or walk for an extended period of time or for an entire work shift, move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance, grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination, move through narrow, confined, or elevated spaces, move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps, reach overhead and below the knees, including bending, twisting, pulling, and stooping, and perform other reasonable job duties as requested.

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