Retail Customer Service Representative

4 weeks ago


Eau Claire, Wisconsin, United States The Sherwin-Williams Company Full time
Job Summary:

This role is a vital part of our retail stores' success. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide information about Sherwin-Williams products, and recommend suitable solutions. Your primary goal will be to promptly resolve any customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.

Key Responsibilities:
  • Provide excellent customer service to ensure high levels of customer satisfaction
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Build productive relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


  • Eau Claire, Wisconsin, United States FastSigns Full time

    Customer Service Representative Job DescriptionAt FASTSIGNS, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...


  • Eau Claire, Wisconsin, United States The Auto Club Group Full time

    Job Title: Customer Service RepresentativeJob Summary:The Auto Club Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, promoting our products and services, and working collaboratively with our team to...


  • Eau Claire, Wisconsin, United States Xcel Energy, Inc. Full time

    The Customer Service Representative plays a vital role in ensuring customer satisfaction by resolving any issues they may face.As a key member of the Xcel Energy, Inc. team, this representative will consult with customers on their energy needs and provide solutions to resolve any issues in a timely and professional manner.Key responsibilities...


  • Eau Claire, Wisconsin, United States Pretzelmaker Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Pretzelmaker. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, taking food orders, and accurately processing payments.Key Responsibilities:Take customer food orders and enter order information into...


  • Eau Claire, Wisconsin, United States The Auto Club Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our...


  • Eau Claire, Wisconsin, United States Eau Claire Ford Lincoln Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Eau Claire Ford Lincoln. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers feel well-informed and listened to. You will be required to communicate...


  • Eau Claire, Wisconsin, United States Apollo Retail Full time

    Job SummaryWe are seeking a skilled Service and Assembly Technician to join our team at Apollo Retail. As a Service and Assembly Technician, you will be responsible for maintaining the furniture department at various retail locations, performing in-store tasks, and ensuring the safety of all display items.Key Responsibilities Maintain the furniture...


  • Eau Claire, Wisconsin, United States Kwik Trip Full time

    At Kwik Trip, we're seeking energetic and outgoing individuals to join our Food/Guest Service team. As a key member of our team, you'll provide exceptional customer service and contribute to creating a welcoming store environment. Your responsibilities will include maintaining our in-store food program, problem-solving challenges, and ensuring a clean and...


  • Eau Claire, Wisconsin, United States Costco Wholesale Corp. Full time

    As a Membership Clerk at Costco Wholesale Corp., you will be responsible for processing member sign-ups, renewals, and added cards. You will also instruct members and potential members about membership, warehouse, and credit programs. Additionally, you will assist members regarding item availability and issue replacement and temporary cards. Your primary...


  • Eau Claire, Wisconsin, United States Walmart Full time

    Job SummaryAs a Member Frontline Cashier at Walmart, you will play a vital role in delivering exceptional customer service to our members. You will be responsible for operating a cash register, processing transactions, and maintaining a clean and organized workspace. This is an excellent opportunity to join a dynamic team and contribute to the success of our...


  • Eau Claire, Wisconsin, United States Sedy Glaudell - State Farm Agency Intern Full time

    Benefits and OpportunitiesWe offer a bonus based on performance, paid time off, and training & development opportunities.About the RoleAs an Account Representative - State Farm Agent Team Member for Sedy Glaudell - State Farm Agency Intern, you will be vital to our daily business operations and customers' success. You will grow our office through meaningful...


  • Eau Claire, Wisconsin, United States Family Dollar Full time

    As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include greeting customers, assisting them with merchandise selection, and completing cash register transactions. You will also be required to answer questions regarding the store and its products....


  • Eau Claire, Wisconsin, United States Security Finance Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.Key ResponsibilitiesProvide outstanding customer service through...


  • Eau Claire, Wisconsin, United States Xcel Energy Full time

    About the RoleXcel Energy is seeking a highly skilled Customer Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for resolving customer issues and ensuring their satisfaction.Key ResponsibilitiesProvide exceptional customer service through multiple channels, including phone, email, and...


  • Eau Claire, Wisconsin, United States Xcel Energy Full time

    At Xcel Energy, we're seeking a skilled Customer Contact Center Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide top-notch customer interactions through multiple channels in a Contact Center...


  • Eau Claire, Wisconsin, United States FastSigns Full time

    Customer Service RepresentativeFASTSIGNS is seeking a skilled Customer Service Representative to provide exceptional customer experiences and drive sales growth.Key Responsibilities:Establish and maintain strong relationships with current and prospective customers.Prepare estimates, implement work orders, and ensure timely delivery of finished...


  • Eau Claire, Wisconsin, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Wal-Mart Stores, Inc. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and promoting our products and services.Key ResponsibilitiesProvide member service by...


  • Eau Claire, Wisconsin, United States Spectrum Full time

    About the RoleAs a Retail Sales Specialist at Spectrum, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail stores. You will be the face of our brand, providing expert knowledge and guidance to customers on our products and services.Key Responsibilities* Meet or exceed monthly sales goals, including...


  • Eau Claire, Wisconsin, United States Salon Service Group Full time

    Job DescriptionAt Salon Service Group, we are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering exceptional customer experiences through focus on partnership.Key Responsibilities:Ensure exemplary service in a friendly environment where customers are top...


  • Eau Claire, Wisconsin, United States Security Finance Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving any issues they may have.Key ResponsibilitiesProvide outstanding...