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Field Service Technician

2 months ago


Saint Matthews, Kentucky, United States Windstream Full time

Company Overview:

Windstream Holdings, Inc. stands as a prominent provider of sophisticated network communication and technology solutions tailored for consumers, small enterprises, large organizations, and carrier partners throughout the United States.

  • Under the Kinetic brand, Windstream delivers bundled offerings that encompass premium broadband, security solutions, voice services, and digital television through an enhanced fiber network.
  • Windstream Enterprise excels as a managed services provider, delivering strategic communication and security products to mid-sized businesses and enterprise clients.
  • Windstream Wholesale specializes in offering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in a realm of limitless possibilities.

_________________________________________________________

Position Overview:

The team of Field Install and Service Technicians at Kinetic plays a crucial role in representing our esteemed telecommunications brand, connecting homeowners, small businesses, and enterprise partners across the nation. Our technicians are passionate about technology and committed to linking customers with valuable products. By offering technical expertise and exceptional customer support, our Field Install and Service Technicians foster meaningful connections that lead to enduring relationships.

Key Responsibilities:

  • No prior experience is necessary; Kinetic's comprehensive training program will equip you with the skills to install and repair residential and business communication services, including telephone, internet, and video.
  • Learn to utilize tools and testing equipment to service various technologies and network designs.
  • Recommend products and services that address the communication needs of customers.
  • Engage in both buried and aerial plant work, which requires pole climbing and ladder skills.
  • Safely operate and maintain a clean and organized company service vehicle.
  • Work in diverse environments, both indoors and outdoors.
  • Complete essential safety training and adhere to safety standards and regulations.
  • Report directly to the Manager of Local Operations.

Qualifications:

  • Basic technology and mathematical skills.
  • Valid driver's license with a safe driving record.
  • Ability to distinguish colors for color-coded cables.
  • Capable of using equipment with a maximum load capacity of 275 lbs.
  • Able to lift 50 lbs and work at heights.
  • Successfully complete required safety training.
  • Willingness to work assigned schedules, including extended hours, evenings, weekends, and holidays.
  • Ability to respond to after-hours callouts.
  • High School Diploma or GED equivalent.

Physical Requirements:

  • Standing: Continuously 67-100%
  • Walking: Continuously 67-100%
  • Sitting: Occasionally 0-33%
  • Driving: Car: Occasionally 0-33%, Van: Continuously 67-100%
  • Climbing: Continuously 67-100%
  • Bending: Continuously 67-100%
  • Crouching: Continuously 67-100%
  • Pushing-Pulling: Continuously 67-100%
  • Carrying: Continuously 67-100%
  • Reaching Above Head: Continuously 67-100%
  • Lifting: Continuously 67-100% for various weight categories.

Repetitive Hand Actions:

  • Medium Dexterity: Continuously 67-100%
  • Fine Manipulating: Continuously 67-100%
  • Operate Foot Control: Occasionally 0-33%

Audio Visual Needs:

  • Hearing: Continuously 67-100%
  • Near Vision: Continuously 67-100%
  • Far Vision: Continuously 67-100%
  • Peripheral Vision: Continuously 67-100%
  • Depth Perception: Occasionally 0-33%
  • Color Discrimination: 34-66%

Environmental Exposures:

  • Cold: Frequently 34-66%
  • Heat: Frequently 34-66%
  • Dampness: Occasionally 0-33%
  • Heights: Occasionally 0-33%
  • Vibration: Occasionally 0-33%
  • Skin Irritants: Occasionally 0-33%
  • Lung Irritants: Dust: Occasionally 0-33%
  • Fumes/Gases: Occasionally 0-33%

Equipment Utilized:

  • Test Equipment
  • Ladders
  • Climbing Hooks
  • Hand and Power Tools
  • Van

Types of Driver's License Required:

  • Driver's License SB

_________________________________________________________

Benefits:

  • Medical, Dental, and Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home, and Pet Insurance

Company Commitment:

Windstream is dedicated to fostering a workplace culture where innovation and belonging are foundational to our success. We empower every team member to contribute their unique talents and perspectives, nurturing an environment where creativity and innovation can thrive. Together, we aim to build a more inclusive and connected future, both within our organization and in the broader community.

Equal Opportunity Employer:

Windstream celebrates the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.

Note:

Actual base pay for this position will depend on the candidate's primary work location and other factors, such as relevant skills and experience.